Today we are loooking for :
MIDDLE EAST TECHNICAL SUPPORT
Responsibilities:
Playing as the primary customer interface for all technical matters, the person provides Technical Support for RCS products with a focus on quality and customer satisfaction.
The position involves in details following activities:
Monitor all events that occur, including: Email alerts, Monitor Application alerts, Emails from clients and internal teams, Internal and client phone calls,Other chats
Run Incident Management process in order to restore normal service operation as quickly as possible and to minimize the impact on the service
Perform initial investigation/troubleshooting on technical issues with a complex software system, to identify the root cause and then the appropriate solutions
Maintain ownership of Incidents and ensure that all Incidents are handled with the proper level of urgency and accordingly to the agreed SLAs
Fulfil any Service Requests
Communicate details about Incidents and maintenance activities to Client and internal stakeholders.
Qualifications and Experience:
High school degree in Information Technology, Computer Science or equivalent cultural background
Technical experience in a position as system administrator
Proficiency with Linux and Networking
Proficiency with virtualization systems (Vmware)
Knowledge Client / Server operating systems
High degree of analytical and problem solving skills
Have the ability to manage multiple priorities within a fast paced environment
Able to work flexible hours on request or as part of a shift system
Excellent team player
Customer oriented attitude, strong customer facing skills.
Language: (must) English, (preferred) Italian
Understanding of Databases (Oracle-MySQL/Mariadb) is a preferential title.