Join to apply for the
Floor Manager - Verona C.C. "Adigeo"
role at
JD Sports Fashion.
JD Sports Fashion, founded in ****, is one of the leading multi-channel retailers of sportswear and outdoor fashion in the UK and Europe.
The Group has more than 2,400 shops and is proud of offering the latest products from top brands.
Job Description
Reporting directly to the Store Manager, the Floor Manager provides support to the store executive and serves as a key point of contact for the sales staff.
Roles & Responsibilities
Vendita / Competenze Commerciali
Manage opening and closing activities: goods arrangement, briefing for the team, display new products in the sales area.
Lead and maintain cohesion across all shop zones and staff.
Periodically review profitability, monitoring KPI such as Gain, Profit, ATV, UPT, ASP, Conversion Rate, kiosk sales, and shop merchandise sales.
Coordinate and motivate the sales team and supervisors: delegate tasks, verify completion, communicate goals and results to each department.
Participate in sales activities and deliver exemplary customer service.
Handle customer complaints efficiently and courteously.
Amministrazione / Gestione delle Risorse / Formazione e Sviluppo
Support the store manager in recruiting staff and ensure their initial training and smooth integration into the team.
Perform administrative tasks related to hiring: gather required documents, archive contracts.
Identify employee potential and work on their development through daily feedback, utilizing e-learning and intranet tools.
Schedule staff hours according to activity peaks and business fluctuations.
Monitor staff conduct and report any behaviour misaligned with company policies.
Ensure overall safety of goods and people in the store, cooperating with the Profit Protection department.
Visual Merchandising
Ensure overall store presentation, collaborating with the Visual Merchandising team where present: adhere to company standards, rotate stock and product density, highlight new items and price changes.
Maintain common areas and the sales/bin areas with daily cleaning, keeping the environment safe, clean and welcoming.
Logistica / Prevenzione delle Perdite / Cassa
Safeguard and manage store keys, overseeing merchandise and staff entering and leaving.
Actively prevent and control store losses in collaboration with the Profit Protection manager through zone control, delivery checks, regular and extraordinary audits and inventory.
Run daily cash register operations in preparation for the monthly administrative closing.
Supervise cash receipt, process returns and customer refunds.
Requisiti
Prior experience managing retail shops, preferably in dynamic, multinational settings.
Good command of English.
Leadership and strong interpersonal and communication skills.
Knowledge of Office Suite (Outlook, Word, Excel).
Benefits
Career progression.
Experience in a young, dynamic international expanding context.
Employee assistance programme.
Access to the company benefits portal.
Discount on products.
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******** e della legislazione italiana vigente.
Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi ****** e ****** e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi ****** e ******.
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Grazie per il tuo interesse in JD Sports!
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