Form the communication link between worldwide technical organizations in MDx facilitating an effective and fast flow of critical information. Major Responsibilities Pre-Sales responsibilities: - Assist local Sales and Marketing representatives by providing technical details and input prior, during or after Sales calls (tender support) - Support User Group Meetings, congresses and exhibitions by providing product demos, presentations and additional activities as required - Tender support for technical aspects of instrumentation and assays. Post-Sales responsibilities: - Technical Support: - Ensure compliance to MDx’s quality and regulatory system, by accurately capturing and documenting complaints and inquiries in MDx’s Call Management Systems. As well as meeting timelines and closure goals for complaint registration and investigation per operating procedures and as defined by Quality Assurance and Service/Support Management - Investigate error conditions, diagnose probable/root causes and provide troubleshooting solutions remotely or at customer sites - Manage escalated issues and coordinate all required activities to resolve customer complaints and meet customer expectations and timeline - Escalate system or assay immanent failures to the next level of support and provide relevant data describing failure conditions and requests for enhancements to aid problem solving and continuous improvement of MDx products and services - Training: - Deliver training to customers on-site or at Abbott facilities - Organization Support: - Form the link between technical organizations in MDx and other stakeholders in MDx and Abbott globally to facilitate an effective flow of information - Prepare technical product launches, introduce and track performance of new assays and systems in customer laboratories - Build links with the sales team and develop an understanding of Sales activities and recognize opportunities that can be fed back. - Support Marketing and local commercial organizations by providing demos of MDx products and systems to customers. - Participate to technical conference calls and Support Meetings and provide input upon request. Education Background - Knowledge: - A deep understanding of common molecular biological techniques, required for the support of highly technical product portfolio of MDx - A good understanding of Nucleic Acid Extraction, Polymerase Chain Reaction (PCR), Fluorescence In-situ Hybridization (FISH) - Analytical Skills: Essential for effective solving of complex failure conditions - Communication Skills: As part of the TAS role it is essential to build and maintain relationship to internal and external customers and to facilitate effective problem solving over the phone - Listening Skill: Capability to listen, identify and focus on customer needs to create and maintain highest level of customer satisfaction - Languages: Fluency in English, Italianand either Frenchor Portuguesewill be beneficial