Are you ready to step into a #Gamechanger role where you can make a real impact? Concentrix is on the hunt for an experienced Sales Team Leader to join our dynamic office in Lecce. If you have a passion for customer service operations and are enthusiastic about starting a new career with us, we want to hear from you!
Key Responsibilities
- Lead and Inspire: Supervise a team of call center associates, ensuring their work and attendance align with organizational policies.
- Coach to Sales Success: Regularly coach team members to meet and exceed performance metrics.
- Performance Management: Identify issues and implement improvement plans, with actions including potential terminations if required.
- Achieve Excellence: Ensure our services meet contractual KPIs and financial targets.
- Communicate and Update: Set clear expectations and provide timely updates to your team.
- Handle Escalations: Provide expertise in managing escalated customer calls when necessary.
- Facilitate Meetings: Conduct team meetings to share information and foster open dialogue.
- Stay Informed: Keep up-to-date with internal processes and attend manager development training.
- Promote Values: Embody and advocate Concentrix's values through your behavior and attitude.
Candidate Profile
- Skillful Communicator: Strong verbal and written skills, with English at B1 level.
- Leadership Abilities: Capable of leading teams in prioritization and multitasking.
- Flexible and Ready: Open to working Monday to Sunday, 8:00 to 24:00.
- Motivated Mentor: Dedicated to coaching and guiding team members.
Why Join Us?
- Competitive Compensation: Attractive salary and premio plan.
- Learning Opportunities: Access to Concentrix University and LinkedIn Learning.
Be a part of something bigger at Concentrix, where your leadership can make a difference.
Seniority level
Associate
Employment type
Full-time
Job function
Sales and Analyst
Industries
IT Services and IT Consulting and Telephone Call Centers
Location: Greater Lecce Metropolitan Area
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