P Borgo Pignano Relais Châteaux is a 750-acre private estate nestled in the rolling hills and valleys of Tuscany, where elegance, authenticity, and sustainability come together in a unique hospitality experience. /pp Our philosophy is based on b slow living /b, organic farming, and respect for nature, creating an atmosphere that combines the comfort of a 5-star resort with the warmth of Tuscan hospitality. /pp We offer our guests refined stays, outstanding fine dining, and wellness-oriented activities. Joining our team means helping to create memorable experiences with passion, courtesy, and attention to detail. /p pb Discover your next opportunity /b /pp We are looking for an engaging and proactive b Senior Receptionist /b t to join our team from March to September/October 2026. /pp As part of the Front Office team, you will coordinate daily reception and concierge operations, supervise staff, and support management in ensuring smooth operations in line with the b standards of excellence of Relais Châteaux and Borgo Pignano /b. /p pb Your responsibilities /b /pp• Supervise employees and assist with daily tasks to ensure efficient Front Office operations /pp• Ensure that Relais Châteaux and Borgo Pignano standards are consistently followed /pp• Focus on Front Desk activities, including check-in, check-out, and concierge services /pp• In the absence of the Front Office Manager, oversee operations, provide direction and feedback to the team, and train new staff members /pp• Handle and resolve conflicts among team members /pp• Assist guests effectively with inquiries, restaurant reservations, and experience bookings /pp• Offer constant support to colleagues and hotel management /pp• Monitor guest stays, ensure their needs are met, and respond promptly and courteously to complaints and feedback /p pb Reporting line /b /pp• Front Office Manager /p pb What we are looking for /b /pp• 2-3 years of experience in the same role within 4*/5* environments /pp• Strong customer service orientation and problem-solving mindset /pp• Assertive leadership and ability to motivate a team /pp• Attention to detail and strong organizational skills /pp• Excellent communication and interpersonal abilities /pp• Emotional intelligence: sensitivity to guest and colleague needs, with the ability to manage personal emotions in challenging situations /pp• Passion for service, discretion, and courtesy /pp• Fluent in English (Italian knowledge is a plus) /pp• Excellent grooming standards in line with 5* hospitality requirements /pp• Respect for nature and sustainability values /pp• Own car /pp• Verifiable professional references /p pb What we offer /b /pp• A role within a luxury and sustainability-driven hospitality environment /pp• Shared accommodation and meals included /pp• Uniform laundry service /pp• Professional growth opportunities and continuous training /pp• A passionate team that values people’s well-being and nurtures talent /pp• Training on Relais Châteaux standards, quality, and industry regulations /p pb Our Commitment to You /b /pp At Borgo Pignano, we offer a stimulating and inclusive work environment, where collaboration, creativity, and personal growth are at the core. /pp We invest in continuous training with personalized development paths, guided by experienced managers and oriented toward excellence. /pp Joining our team means contributing to outstanding hospitality in one of the most exclusive locations in Tuscany. /p pb Ready to join us? /b /ppem Send us your CV together with your consent to the processing of personal data pursuant to Regulation (EU) 2016/679 ‘General Data Protection Regulation’ (‘GDPR’) and Legislative Decree No. 196/2003 (‘Privacy Code’), as well as any other applicable provisions on the protection of personal data /em /pp Your next chapter could begin here. /pp We look forward to meeting you! /p