Overview Manager, Sales Operations Business Partner – Global Sales Development. This position is responsible for developing and implementing sales strategies, processes, tools, and reporting to support the Sales Development business. The Sales Operations Business Partner will play a pivotal role in directly impacting our inbound/outbound SDR sales activities and ultimately pipeline/revenue by partnering with the Head of Global Sales Development, Sales Development Leadership teams, and Enterprise Sales teams across all LHH verticals. Location: This role can be based in the European Union where LHH has a strong presence (Spain, Italy, DACH, UKI, BNP, etc.). Responsibilities Serve as a trusted partner to Sales Development Leadership teams on a day-to-day basis in designing, implementing tracking, analyzing, and reporting on SDR process KPIs against goals. Deliver actionable insights by driving MBR/QBR presentations on the sales development function and proposing recommendations to Sales leadership to inform decision-making. Own SDR compensation plans and design Rules of Engagement between the Sellers and SDR teams. Interface between Sales, Marketing and Technology teams on SDR KPIs for inbound lead follow up, tracking pipeline progression from meeting to close, and ensuring optimal tech stack setup and configuration. Drive and own territory/head count planning for SDR teams. Interface with Marketing Operations to ensure SDR lead follow up to deal close is tracked and reported. Build reports and dashboards that track performance, drive action, and serve as a single source of truth. Assist in implementation and enablement of new tools for the SDR team. Analyze data acquisition to understand the most valuable users using segmentations, to build out, validate and improve targeting strategies. Work closely with the SDR team at all levels to develop and execute actionable revenue optimization strategies, improve client meetings, and drive a culture of accountability to ensure deliverables align with overall business objectives. Required Experience/Characteristics Minimum 5 years of experience in a sales operations or adjacent role, preferably within a professional services or human capital consultancy and supporting SDR teams. Proven ability to work proactively, effectively, and with a solution-oriented mindset in a highly-matrixed environment with minimal supervision – both as a collaborative team member and independently according to business needs. Willingness to work "up and down the ladder" – i.e., capable of interpreting strategy, leading and managing large-scale projects, while also capable of engaging in detailed implementation planning and execution. Ability to think creatively and operate outside of the strict job description parameters to provide the highest level of customer service and drive results. Must have strong technical aptitude and ability to quickly learn and serve as a trusted resource for tools and technologies. Superior interpersonal skills: customer-service mindset, excellent relationship-building skills, present self professionally and intelligently to internal clients/colleagues and establish credibility with senior leaders. Demonstrate strong analytical skills with quantitative and/or qualitative data, superior problem-solving ability, and meticulous attention to detail. Effective time management skills and ability to meet deadlines; excellent organization, multitasking, and prioritization skills. Strong Microsoft Office skills required – experience using Excel for data manipulation & analysis; experience using PowerPoint to build executive-level presentations. Prior experience with Salesforce.com required. Prior experience developing or stakeholder in Power BI dashboards preferred. What we offer Growth opportunities within a human resources global leader We prioritize learning to stay agile in an increasingly competitive business environment We foster an open-minded environment where people spark new ideas and explore alternatives About LHH LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources. Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH makes talent your competitive edge. We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact. LHH has a team of over 12,000 professionals, across 60 countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide. Recruitment. Development. Career Transition. LHH. A beautiful working world. LHH is an Equal Opportunity Employer/Veterans/Disabled. For additional information on our Diversity and Inclusion policy, please consult the Diversity and Inclusion policy at: https://www.lhh.com/uk/en/diversity-and-inclusion/ J-18808-Ljbffr