Transportation Representative, SWA- Ops Delivery ExperienceThe Transportation Representative Associate serves as the crucial liaison between Amazon, SWA Shippers, stations, and delivery partners. This role is responsible for coordinating shipment operations, managing stakeholder communications, and ensuring efficient delivery execution while maintaining service excellence.
Key Job Responsibilities
Monitor and enhance delivery performance through active coordination with stations and shippers
Manage real‐time tracking of pending deliveries and implement rescue operations as needed
Execute standard operational tasks based on shipper requests following established SOPs
Facilitate clear communication channels between multiple stakeholders
Generate and distribute regular performance reports
Handle escalations through appropriate channels
Identify trends and propose process improvements
Maintain performance metrics at or above target levels
A Day In The Life
Coordinate with stations for shipment rescue operations
Collect and communicate station feedback to shippers
Process shipper requests for specific tracking IDs
Generate and share performance reports
Basic Qualifications
Bachelor's degree in operations, supply chain or logistics
Experience communicating to senior management and customers verbally and in writing
Graduate or Post graduate
Preferred Qualifications
Enrolled in or have completed a Bachelor's degree in supply chain management, operations, engineering, analytics or related field
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Transportation Representative, SWA- Ops Delivery Experience Rome, Italy
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