Ph3Dana – About the Company /h3pDana is a global leader in the supply of highly engineered driveline, sealing, and thermal‑management technologies that improve the efficiency and performance of vehicles with both conventional and alternative‑energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off‑highway equipment – Dana provides the world’s original‑equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities. /ph3Position Summary /h3pWe’re looking for an bIT Lead – Field Support /b in bRivoli (TO). /b /ph3Working with the Business /h3ulliCollaborates with the business, IT colleagues, and other stakeholders to define detailed requirements, assess impact on existing capability, and develop and present solutions with the aim of creating one global common source. /liliActs as internal consultant, providing technical guidance and business process expertise on projects, and researches strategic planning matters from a technical or business standpoint. /liliDevelops cross functional impact assessments as it relates to any functional or technical landscape changes / revisions / additions. /liliApplies a broad knowledge of various technical functions to accurately anticipate organizational impacts. /li /ulh3Strategy Vision /h3ulliEstablishes the Regional Field Support Services strategy together with the relevant stakeholders. Implements and maintains best practices in the area. /liliDevelops and maintains an end‑to‑end vision when designing a solution. /li /ulh3Technology Leadership /h3ulliProvides leadership and direction within Field Support Services to manage. /liliServes as the lead technical resource in the oversight, planning, and implementation of Field Support Services to manage. /liliFacilitates the understanding of and utilization of tools that drive the dissemination of information throughout the organization. /liliDrives the use of appropriate technologies for the functionality requested by the organization. /liliProvides guidance to project and technical leads as the point of contact for cross‑functional design issues and architecture design issues. /liliUnderstands the procedures and expected system performance associated with the introduction of new information technologies, while seeking ways to collaborate with other IT members to facilitate transitions. /li /ulh3Delivery /h3ulliWorks with IT and the Business to facilitate program and project execution, supplying resources to work under IT/Business direction to deliver approved programs/projects. /liliAssists in the delivery of project requests in a managed services environment and provides technical support within the defined support process environment. /liliProvides quality, standard End User and VIP Services for Dana. /li /ulh3Main Responsibilities /h3ulliAct as change leader for benefits across the organization; promote usage to relevant departments. /liliCreate the best possible, consistent user experience by working with the functional Dana IT teams. /liliDetermine level of effort for Field Support Services work given a set of requirements, and determine estimate to complete. /liliDevelop or assist in the development of roadmaps for the applications supported within their areas. /liliEnsure adherence to IT policies, procedures, and standards. /liliProvide input for budget planning and track plant‑specific IT requirements in the AOP cycle. /liliDeploy Dana IT standards for hardware, software, and processes. /liliActively participate in P1/P2 incident calls, communicate plant impact and resolution status, and contribute to post‑event root cause analysis. /liliDirect, organize, and lead projects in the implementation and use of new software tools and systems. /liliEnsure that there is a business perspective on how new technical capabilities will be delivered to the business, including planning around key business cycles, selecting appropriate customers for migration, etc. /liliFacilitate business relationships between all applicable business and IT functions. /liliLead the day‑to‑day responsibilities of the Regional Field Services team to include:ulliService Desk incident resolution /liliVIP support services /liliNew hire setup of computers, system accounts, etc. /liliMonitoring and upgrading of desktop applications, antivirus, security, etc. /liliPlant and Office production outages due to IT failures. /li /ul /liliDrive common processes to support the infrastructure in the region. /liliManage with metrics to direct and improve IT Services in region. /liliDrive standardization of infrastructure hardware/software in the region using the standards set by the Enterprise Infrastructure teams. /liliConduct performance management reviews of IT Field Support resources in the region by managing accountability and excellence within the team and each employee. IT Lead should strive for continuous improvement. /liliPlan and conduct audits of facilities and offices as needed. /liliTroubleshoot tools, systems, and software; performance‑tune these applications as necessary related to Field support areas. /liliUnderstands the organization’s strategy for managing and providing information within the Regional Field Support Services area. /liliPatching and hardening for the purpose of protecting Dana’s IT assets from Cyber attacks. /liliDevelop and maintain a formal description of the Regions Field Support Services. /liliWork with the functional Dana IT teams to ensure that standards, strategies and processes across the IT service lifecycle are adhered to. Coordinate IT and business resources to plan, estimate and carry out programs of systems development work to time, budget and quality targets and in accordance with appropriate standards. /liliComply with all in‑plant safety practices and accelerate any violations or gaps. /liliGain detailed understanding of plant operations, including manufacturing processes, metrics, products, customers, OT environments, and deployed IT applications. /liliSupport major rollouts (e.g. Windows operating system upgrades, Office365, server and hardware refreshes, LAN upgrades, tech debt removal). /liliMaintain accurate inventory of site assets, ensuring updates in Asset and Configuration Management systems. /li /ulh3Job Position Requirements /h3h3Education /h3pBachelor’s degree required or regional equivalent, preferably in a related discipline such as Information Systems, Engineering, Computer Science or Business or 10+ years of related professional Dana experience. /ph3Experience /h3p10 Years of relevant experience. /ph3Language Skills /h3pEnglish (fluency in reading, writing, and speaking); other language skills desirable. /ph3Certifications /h3pCompTIA A+. Other IT industry certifications (ITIL, PMP, CISA, etc.) are a plus. /ph3Additional Skills /h3ulliExcellent analytical, problem solving, oral, written, and team building skills. /liliStrong technology acumen; familiar with key concepts around data, applications and infrastructure. /liliPeople management skills; good relationships with team members. /liliExcellent presentation skills; good written and verbal skills. /liliExcellent time management and organizational skills; attention to detail. /liliAvailability to travel for some business trips (20-30%) to Italian locations, for example: Reggio Emilia, Mestrino (PD), Cavenago (MB), Luserna (TO), Arzignano (VI). /li /ulh3Core Competencies /h3ulliAbility to think and act in a strategic way. /liliCan lead act consistently with the company’s strategy and values. /liliAble to demonstrate strategic problem solving, good decision making and sound judgment. /liliDemonstrates sound business and technical acumen. /liliAbility to build and develop talent. /liliAble to align talent to the company’s strategy. /liliDemonstrates ability to develop self and others. /liliShows evidence of continuous learning. /liliDemonstrates performance leadership. /liliAble to build trust and engage others. /liliCan build or contribute to an inclusive team environment, demonstrates strong interpersonal communications. /liliDemonstrates a strong customer focus through planning and actions, acts with initiative and urgency. /liliShows the ability to be a change leader with adaptability and continuous improvement. /liliAbility to hold oneself and other accountable for results. /liliDemonstrates the ability to leverage all available resources to achieve results. /li /ulh3Equal Opportunity Employer Statement /h3pWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. /ppIf you are not contacted within 60 days after your application, the search should be considered filled. In compliance with law obligations and GDPR, your application could be considered for further opportunities aligned with your profile. /p /p #J-18808-Ljbffr