PJAGGAER is a global leader in enterprise procurement and supplier collaboration, and the catalyst for enhancing human decision-making to accelerate business outcomes. We help organizations to manage and automate complex processes while enabling their highly resilient, accountable, and integrated supplier base. Backed by 30 years of expertise, our proven AI-powered industry specific solutions, services, and partnerships form JAGGAER One, serving direct and indirect, upstream and downstream procurement, in settings demanding an intelligent and comprehensive source-to-pay solution. Our 1,200+ global employees are obsessed with helping customers create value, transform their businesses, and accelerate their journey to Autonomous Commerce. /ppbr/ppbPrincipal Responsibilities /b /ppbr/pulliProvide navigation and functional support to users interacting with the JAGGAER platform. /liliTroubleshoot issues and gather all relevant information from users to support issue analysis. /liliManage external and internal communication effectively. /liliWork collaboratively as part of a team. /li /ulpbr/ppbPosition Requirements /b /ppbr/pulliNative Italian speaker /liliAdvanced English (mandatory); additional advanced language skills are a plus (German, Spanish, French, Portuguese, Arabic, Dutch, Chinese, etc.). /liliQuick learner with the ability to work independently. /liliOpenness to change and strong adaptability. /liliAdvanced communication skills. /liliBased in the Milan city area. /liliAt least 1–2 years of experience in a similar position (customer care, end user assistance, etc.). /liliAdvanced digital skills and experience (Outlook, Office, CRM systems). /liliA university degree will be considered a strong plus. /lili1-year fixed-term contract with the intention of confirmation. /li /ulpbr/ppbr/ppbWhat We Offer /b /ppbr/pulliEducation, coaching, and support for your personal development /liliExciting and challenging work environment within an international team /liliA modern office with excellent infrastructure /liliAn open and dynamic company culture /li /ulpbr/ppbr/ppbOur values /b /ppbr/ppbT /bransparency – Openness Builds Trust /ppbE /bntrepreneurial Spirit – Own It, Drive It, Make It /ppbA /bccountability – Thumbs In, Not Fingers Out /ppbM /betrics-Driven Results – Outcomes Over Activities /p