Marketplace Operations Specialist, Frosinone Client: The Tour Guy Location: Frosinone, Italy Job Category: Other EU work permit required: Yes Job Reference: 4834154479567765504337162 Job Views: 2 Posted: 03.06.2025 Expiry Date: 18.07.2025 Job Description: Our Company: We are The Tour Guy, a leading provider of tours and authentic experiences for travelers across Europe and the USA. Our mission is to enrich lives through cultural exploration and learning. We have a dedicated team of guides creating memorable experiences, from Vatican tours to Parisian cooking classes. The Candidate: We seek a solutions-oriented operator comfortable with tech troubleshooting and supplier coordination. You will manage performance of channel managers (Bokun, FareHarbor, TourCMS, Rezdy) and inventory partners in Rome, ensuring smooth bookings. The role requires attention to detail, calmness under pressure, and proactive problem-solving. Desired Experience: 2 years with channel managers (e.g., Bokun, FareHarbor, TourCMS) 2 years in tourism, hospitality, or e-commerce 1 year working with suppliers or vendors Experience troubleshooting booking flows and product syncing Desired Skills: Proficiency in Google Sheets (VLOOKUP, filters, pivot tables) Experience with channel management platforms Knowledge of internal system syncing and troubleshooting Ability to interpret performance metrics (CTR, CVR, ATC) Responsibilities: Manage operations of Bokun, FareHarbor, and TourCMS Resolve syncing issues and booking discrepancies Ensure correct product data flow across platforms Collaborate with tech and product teams for seamless integration Audit channel manager performance and implement improvements Rome Inventory Account Management: Lead internal inventory accounts in Rome Coordinate with suppliers on availability and pricing Monitor inventory health and address capacity issues Update product performance and flag issues Cross-Functional Support: Support product updates with merchandising and content teams Coordinate with Customer Experience and Guide Operations Participate in weekly meetings to share updates and KPIs Note: If you are not a passport holder of the country for this vacancy, a work permit may be required. Please check our Blog for more information. Do not provide bank or payment details when applying. All applications should be submitted via the 'Apply now' button. J-18808-Ljbffr