Technical Sales Proposal - Service - Professional
Specialista Senior / Project Manager
To follow-up the after sales operation in terms of Customer assistance and consultancy in the maintenance of tube plant and/or correction and upgrade of existing equipment. The duty includes not only the corrective action upon Customer call but also the approaching to preventive maintenance as well as any other improvement and upgrade based on experience gained by the business unit in other context/client. To take also care of periodical visit to all existing Customer – in co-ordination with the Product Master plans - to assist, consult, propose process improvements and collect production and operational data.
Responsibilities
* Prompt response to Customer calls and claims;
* Pre-analysis of problem, and proposition of corrective measures;
* On Site intervention for rectification/repair direct work and/or advisory on work made by Customer;
* Preparing Offers for Service intervention and supply of spare parts;
* Sharing of collected information and knowledge with the whole team and especially direct contact and co-ordination with the Product Master;
* Keep periodical – direct and undirect - contact with all Customers;
* Collect customer documentation and enquiries about claims and/or general observations;
* Prepare offer/plans for servicing;
* Visit Customer premises for servicing, direct work and/or advisory;
* Prepare Reporting and provide full comprehensive feedback about Customer status of operations.
Technical Requirements
* Engineering/technical degree or high school diploma (metallurgical engineer will be preferred);
* Good knowledge of English (preferably second language, German or Spanish);
* Working experience within Installation and/or Servicing of/for Plants in Steel, Oil&Gas, Power Generation Industries.
* Advanced MS Word skills & proficient in MS Office
Soft Skills
* Solid capability in intervention/servicing in both Mechanical and E&A Areas;
* Cad-One Cad;
* Construction & Installation: Plant construction (specific for competence area);
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