Company: BCIC Swiss GmbH | Best Connect International CompanyResponsibilitiesProvide first- or second-level contact and problem resolution for customer issues.Work with third-party vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.Have basic knowledge of Mac OS to support Apple PC users.Install, upgrade, support, and troubleshoot printers and computer hardware.Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.RequirementsMust hold a valid work permit in Italy.English is mandatory.Apply: Please send your English CV mentioning the position in the subject line and a WhatsApp number to fahmida.tithi@bcic-swiss.com.Contact: Fahmida Ahmed Tithi, Junior Recruiter, fahmida.tithi@bcic-swiss.com
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