IT Manager Sintersud will ensure IT operations run smoothly and achieve IT budget targets for Hyperion Sintersud location. Able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills. Have a good working relationship with local leadership, Global IT organization, key business stakeholders and end users in Sintersud Site.
Essential Duties and Responsibilities :
* Support Global IT Services within Hyperion focus by: operating within the core values and operating principles of the organization, providing real-time technical support and analysis for internal and external business users.
* Ensure the smooth running of IT operations in the field, including user support, IT systems, domain services, communications, and connectivity.
* Proactively work with all roles on the team to provide support as needed to ensure timely resolution of issues.
* Solve complex problems; take a broad perspective to identify potential solutions.
* Maintain a high level of knowledge and expertise relative to products, systems, programs, and business processes.
* Identify and address user problems, perform follow-up with users to guide and implement recommended solutions.
* Manage crisis situations, which may involve complex technical hardware or software problems.
Qualifications :
Education and / or Work Experience :
* Degree preferred in a computer systems related field.
* Computer-related certifications such as A+, MCP, or similar are a plus.
* Degree in a relevant field or equivalent knowledge gained from previous experience within IT support.
* Previous experience with IT service delivery, preferably in a global service desk setting, is an advantage.
* Travel may be required to remote offices.
* Ability to be on call and work weekends when necessary.
Technical Skills :
* Excellent written and verbal communication of technical concepts.
* Strong analytical and organizational skills with the ability to work on multiple tasks towards targets.
* Ability to work effectively as part of a team.
* Maintain knowledge of current and new applicable technologies.
* Advanced knowledge of Windows PC / Server operating systems.
* Ability to install, maintain, upgrade, and troubleshoot hardware workstations, peripherals, printers, scanners, copiers, iPhones, and iPads.
* Ability to lift PCs, Servers, etc., as necessary.
* Ability to work with technical and non-technical users.
* Ability to install, maintain, and troubleshoot industrial IT equipment.
* Experience with Italian Industry 4.0 audits is preferred.
* Knowledge of Microsoft Active Directory, Office 365, OneDrive, SharePoint is preferred.
* Knowledge of M3, SQL Server is preferred.
* Knowledge of Antivirus support, backup, and recovery is preferred.
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