Job Location:
Reggello - Via Europa, 8
The Mall Simon Luxury Outlets is a brand whose core business is the operation of exclusive outlet villages dedicated solely to luxury brands. Currently operating two luxury outlet villages in Italy—The Mall Firenze and The Mall Sanremo—the brand continues to develop its business from a multichannel and international perspective.
Its mission is to offer guests exclusive experiences that best enhance the value of the time they spend in our villages and their shopping journeys. Thanks to an ever-expanding network of collaborations with leading players in luxury hospitality and entertainment worldwide, our malls have become destinations for millions of high-profile guests from overseas as well as from local markets.
Every day, we work with a deep passion to provide our tenants with the most exclusive luxury environment and services, maximizing the value of their off-price sales.
Your opportunity
The Mall Simon Luxury Outlets is currently seeking a new Security Supervisor, being based at our Mall in Firenze.
As Security Supervisor, you will oversee all security operations to ensure the safety and protection of our guests, employees, and property across the malls. You will supervise the security function across our malls, implement security procedures, coordinate emergency protocols, and collaborate with all mall departments to uphold the highest standards of safety within a luxury environment.
How you will contribute
Your main responsibilities will include:
* Supervise and coordinate activities of security suppliers across the malls, ensuring security services meet the highest standards, aligned with the image of our malls.
* Verify daily and weekly reports, planning, attendance, cost summaries, and monthly invoicing.
* Train and mentor security suppliers on protocols and emergency procedures.
* Implementing and maintaining security procedures, protocols, and emergency plans
* Monitoring the safety of guests, staff, assets, and facilities across the mall
* Conducting regular patrols, inspections, and risk assessments – daily basis
* Ensuring compliance with local regulations and internal policies
* Liaise with law enforcement and emergency services when required.
* Managing CCTV systems,, alarm systems and incident-reporting processes
* Access Control & Badge Management Coordination
* Responding promptly to emergencies, incidents, and guest concerns
* Coordinating with external authorities when necessary
* Preparing reports on incidents, risks, and security performance
* Supporting VIP arrivals, high-profile events, and sensitive operations
* Providing ongoing safety training for mall employees
* Ensuring a discreet, professional, and guest-focused security presence
* Ensure full responsibility for the security budget, monitoring costs and ensuring compliance with financial targets
What We're Looking For
* Previous experience as a Security Officer or Supervisor is required; experience in luxury hospitality or a similarly high-standard environment is a plus
* Strong leadership, communication, and crisis-management skills
* Solid understanding of safety regulations, risk prevention, and emergency protocols
* Ability to remain calm, professional, and solution-oriented in high-pressure situations
* High ethical standards, discretion, and integrity
* Excellent organizational and decision-making abilities
* Familiarity with security systems (CCTV, access control) and incident reporting
* Fluent in Italian, good in English is required (additional languages are a plus)
* A guest-focused approach with strong interpersonal skills
Why work with us?
This is an excellent opportunity to join The Mall Simon Luxury Outlets at a time of extraordinary growth, make a meaningful personal contribution, and become part of a thriving team within a luxury fashion environment that offers endless opportunities to learn and grow. Talent development is a core managerial principle at The Mall Simon Luxury Outlets, and we are committed to identifying and nurturing new talents. Our shared vision encourages initiative and supports every employee in reaching their full potential in a stimulating and rewarding workplace.
The Mall Simon Luxury Outlets is committed to building a diverse workforce. We believe that diversity in all its forms—gender, age, nationality, culture, religious beliefs, and sexual orientation—enriches the workplace. It creates opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a constantly changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of background.