Freelance Global Service Delivery Manager Month Contract
We are looking for an experienced
Service Delivery Manager
to join our client on a
6-12 month freelance contract
. This is a fantastic opportunity to play a key role in shaping and strengthening their global service delivery function, ensuring smooth collaboration between internal teams and external vendors while driving service excellence across the business.
Contract Details
* Duration:
6-12 months (freelance contract)
* Location:
Travel required to
Parma, Italy
(on-site presence during key phases)
* Start Date:
ASAP
This role will require
regular travel to Parma, Italy
, with flexibility on-site as needed.
Key Responsibilities
* Lead and develop the service delivery function to align with evolving business needs.
* Oversee the end-to-end delivery of IT and digital services, ensuring efficiency, compliance, and high customer satisfaction.
* Foster a culture of
service governance
and continuous improvement.
* Collaborate with internal stakeholders and external partners to ensure resources are allocated effectively.
* Monitor performance against SLAs and KPIs, driving corrective actions where necessary.
* Analyse third-party and internal processes, creating strategies for optimisation.
* Prepare and present performance reports to leadership, highlighting achievements and areas for improvement.
* Lead service delivery meetings with vendors and internal teams.
Ideal Profile
* Proven experience in
Service Delivery Management
within a global organisation.
* Strong knowledge of
SLAs, KPIs, XLAs
, and ITIL-based processes.
* Understanding of
Service Desk, Infrastructure Operations, and AMS services
.
* Excellent communication and stakeholder management skills.
* Relevant certifications (e.g.,
ITIL
) would be an advantage.
* Ability to operate in international, multicultural environments.
If you're a Service Delivery professional who thrives in dynamic, global environments and you're open to working in Italy, we'd love to hear from you.