For a 5-star Luxury Hotel in Umbria, we’re looking for a: Front Office Manager You will be reporting to the Room Division Manager and directly responsible for the management of the Front Office Team. Main duties - Creating a great experience for our Guests and Colleagues. - Creating and implement all the relevant standards of the department - Creating and building the team, ensuring the new hires are a good match with the existing ones - Implementing the PMS and all the other technologies we will put in place - Being a brand ambassador and constantly looking for new business opportunities - Owning and striving to improve the quality and departmental metrics - Ensuring health and safety policies are well known and compliant at all times What we are looking for: - Previous experience in same or similar role, preferably in Luxury Hotels. - You are a natural at leading and setting a good example, making sure everyone’s strengths are valued - High level of verbal and written communication skills both in Italian and English; an additional language would be preferable; - IT skills - You have a passion for hospitality and you like learning new skills