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Patient Journey Manager - Ophthalmology, Siena
Established Search is excited to be exclusively partnered with an innovative organisation in the surgical ophthalmology space, dedicated to improving vision and quality of life for those with untreatable retinal disorders.
Job Details
* Client:
* Location: Siena
* Job Category: Other
* EU work permit required: Yes
Job Reference:
4582202627013476352337159
Job Views:
2
Posted:
23.05.2025
Job Description
Established Search is partnering with a leader in surgical ophthalmology, focusing on bringing improved vision and quality of life to patients with retinal disorders. The Patient Journey Manager will coordinate between clinical partners, rehabilitation teams, and patients, ensuring seamless treatment pathways from initial selection through surgery and rehabilitation.
Responsibilities include:
* Building relationships with implanting centres and rehab teams
* Providing training to clinical staff, including visual rehab and low vision professionals
* Supporting the entire patient journey, from selection to long-term rehab
* Collaborating with commercial and medical teams to expand treatment centres
* Engaging with patient groups, doctors, and referral networks to increase awareness
* Facilitating communication between surgical and rehab teams
* Coordinating patient testimonials for awareness campaigns
* Serving as a contact for patient support and incident reporting
Qualifications:
* Degree in Orthoptics, Optics, or related low vision field
* 3–5 years' experience in medical devices/pharmaceuticals, preferably ophthalmology
* 3–5 years' experience in low vision rehabilitation
Desired Skills & Attributes:
* Passion for patient care and quality of life improvements
* Strong communication and presentation skills, patient-centric mindset
* Effective project management across multidisciplinary teams
* Adaptability, proactivity, ability to work under pressure
* Fluency in local language and proficiency in English
* Proficiency in MS Office; tech-savvy preferred
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