Position description
Job Family/Profession
Sales & Marketing - Sales & Marketing
Job title
DFS Program Manager
Contract
Permanent contract
Status
Staff
Job description
ABOUT THE ROLE
The Direct From Supplier (DFS) model is a key enabler of Stellantis Aftersales strategy, allowing products to be shipped directly from suppliers to customers while maintaining full commercial, financial, and service control.
We are looking for a DFS Program Manager to lead and continuously improve this model across multiple European markets.
This role sits within Product Marketing / Aftersales and operates at the intersection of business, operations, systems, finance, supply chain, and suppliers.
You will act as a central coordinator and program owner, ensuring smooth DFS execution, strong system performance, and alignment across internal teams, markets, and partners — with a direct impact on customer experience, operational efficiency, and business growth.
WHAT YOU WILL DO
•Own the end‑to‑end DFS program, from strategy and roadmap definition to rollout and continuous optimization across markets
•Ensure operational excellence across order management, logistics coordination, delivery performance, invoicing accuracy, and customer experience
•Monitor DFS KPIs (lead time, delivery performance, backorders, cost‑to‑serve, revenue and margins) and drive corrective actions when needed
•Act as business reference for Stellantis aftersales systems involved in DFS flows, with a strong focus on CSPS and connected platforms
•Map, review, and optimize DFS processes in collaboration with IT and operational teams
•Identify system or process gaps, propose improvements, and support testing and rollout of enhancements
•Be the main point of contact for DFS suppliers on operational topics, performance reviews, catalogue alignment, and issue resolution
•Support markets during DFS onboarding and adoption, including training and local process integration
•Ensure consistency and accuracy of product data, pricing, and availability across participating countrie
•Oversee the correct execution of the triangular invoicing model (Supplier → Stellantis → Customer)
•Work closely with Finance, Accounting, and Tax teams to ensure compliance and financial accuracy
•Support reconciliation activities and resolution of invoicing discrepancies
•Identify opportunities to expand the DFS offer, improve service levels, and increase customer satisfaction
•Conduct benchmarking and performance analysis to support strategic decisions
•Drive cross‑functional improvement initiatives focused on lead‑time reduction, supplier performance, and digitalization
Profile
•Bachelor's or Master's degree in Business, Marketing, Engineering, Supply Chain, or similar
•3–7 years of experience in Aftersales, Supply Chain, Program Management, Product Marketing, or related roles
•Experience in automotive or industrial B2B environments is a plus
•Comfortable working with complex systems and data‑driven processes Solid understanding of ordering flows, supplier integration, and logistics processes
•Familiarity with invoicing and financial flows (triangular models are a plus)
•Strong analytical skills and confidence working with KPIs, Excel, and BI tools
•Fluent English required; additional languages are a plus
•Strong cross‑functional collaboration and stakeholder management skills
•Structured problem‑solver, comfortable with operational complexity
•Autonomous, accountable, and customer‑oriented
•Effective communicator in multicultural environments
#LI-EG2
#LI-Hybrid
Position location
Country
Europe, Italy
City
Rivalta di Torino
Candidate criteria
Minimum level of experience required
3 to 5 years
Languages
English (Fluent (3,5 - 4,4 Bright))