The Maître is our ambassador in the Restaurant : he / she coordinates and supervises the restaurant team to ensure the best Guests' experience is provided through a flawless and personalised service.Reports to : Restaurant Manager.Provide an excellent and tailor made culinary experience to our Guests according to our service standards and procedures;Run the service briefing to share information, news and Guest preferences;Lead and oversee the Restaurant service;Create and maintain a professional relationship with Guests;Create and maintain a professional relationship with colleagues and other departments;Anticipate guests needs and handle Guest comments and complaints when needed;Train and develop staff in everyday operations according to our standard and procedures;Assist the Restaurant Manager on monitoring stock levels and alignment to the department financial objectives;Responsible for the achievement of the economic targets of the restaurant with a deep knowledge of the restaurant offer and appropriate suggestions and recommendations to Guests;Support the Sommelier in the wine selling process, service and recommendation;Handle administration tasks as required;Comply with H&S national rules and company instructions.We offer :Seasonal contract according to C.C.N.L. Settore Turismo.Learning & development activities and career opportunities.Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".Staff celebrations.Managing Team Performance : Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.Personal Effectiveness : Adapts interpersonal style and skills so that high quality results are achieved. Modifies behavior to accommodate for certain individuals, situations and different tasks.Personal and team development : Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.Business awareness : Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.Service excellence : Delivers service standards, which consistently exceed guest expectations.Technically skilled : Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.Other requirements :Professional experience at an international level, preferably in a Restaurant, in the same role;English knowledge at Intermediate / Advanced level;Professional knowledge of Italian cuisine and Italian & International wines;Valid HACCP certification;Knowledge of F&B management software;Passion for service and ambition to grow professionally;Previous experience as trainer is a plus;Flexibility;Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196 / 03).Share :
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