Overview
Build mission‑critical backend systems that power loyalty experiences for millions of travellers worldwide. In the Loyalty Experience team, you will create the backend services, experience APIs, and Open‑API interfaces that enable travellers to earn, track, and redeem rewards across the end‑to‑end journey, across mobile and web platforms.
Responsibilities
Design, build, and operate distributed backend services and GraphQL‑backed experience APIs that power loyalty features across web and native applications.
Lead development efforts on significant features and services, delivering measurable impact across a team, product capability, or technical system.
Design across multiple services, making trade‑offs explicit, owning low‑level system design (LLD), and evolving data models and success metrics within your problem space.
Own always‑available, operationally critical systems, driving how we think about reliability, observability, incident response, security, and cost effectiveness.
Collaborate closely with product managers, designers, mobile and web engineers, data teams, and platform partners to translate business requirements into scalable technical solutions.
Lead and contribute to technical design reviews, code reviews, and architectural discussions, helping evolve engineering standards and shared practices.
Drive simplification and tech‑debt reduction initiatives, aligning platform improvements and operational excellence with business outcomes.
Instrument services with monitoring, logging, dashboards, SLIs/SLOs, and participate in on‑call rotations and incident response.
Use modern JVM, cloud, GraphQL, and AI‑assisted development tooling where it improves developer productivity while maintaining high standards for quality, privacy, and security.
Influence across your squad and adjacent teams through knowledge sharing, mentoring, and participation in communities of practice.
You lead through code, design, and operational ownership rather than people management, consistently delivering results while positively impacting the broader organisation.
Minimum Qualifications
Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
5+ years of professional experience designing, building, and operating backend services in production environments.
Strong experience with Kotlin and/or Java, building distributed systems and APIs (GraphQL and/or REST).
Proven ability to own services end‑to‑end, including system design, implementation, testing, deployment, observability, and operational support.
Solid understanding of distributed systems fundamentals, including concurrency, data modelling, API design, performance optimisation, and failure handling.
Experience working in high‑availability, production‑critical environments with on‑call responsibilities.
Preferred Qualifications
Experience building and evolving large‑scale backend platforms composed of multiple services, shared schemas, and common infrastructure.
Demonstrated ownership of complex system design, navigating ambiguity and setting LLD conventions that others follow.
Strong track record in operational excellence, including defining SLIs/SLOs, incident management, post‑incident reviews, and continuous improvement.
Hands‑on experience working with cloud‑native architectures and modern observability tooling.
Exposure to AI‑ or ML‑enabled systems, or using AI‑driven tools to improve development workflows, testing, diagnostics, or productivity.
Experience collaborating across multiple teams and domains, influencing technical decisions beyond immediate ownership boundaries.
Equal Opportunity Employment
All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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