Location: Campoverde di Aprilia, Italy
Type: Full Time
Hours: 8 hours per day
Skills and Responsibilities
* Provide first/second level contact and problem resolution for customer issues.
* Work with third-party vendors to remediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, and Microsoft Office 2010. Support Cisco Jabber and basic Mac OS for Apple PC users.
* Support printers and hardware, perform preventative maintenance, and remedial repairs.
* Use diagnostic tools to troubleshoot network connectivity and hardware/software issues.
* Have a broad understanding of IT, including networks, servers, AV, smart devices, and telecoms.
* Work effectively in a project-based environment requiring flexibility and teamwork.
Requirements
* Valid work permit.
* Extensive IT knowledge and experience.
* Preferred several years of related experience.
* Italian language proficiency at B2 level or higher.
If you meet the above requirements, please send your CV in English, mentioning the position in the subject line, along with a WhatsApp number, as soon as possible.
Salary: Negotiable
Apply now!
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