As a Front Office Agent at The Glamore Mlano Duomo you will deliver excellence within our guest experience with every interaction. Ensuring our guests have a truly memorable stay though the experience you and our team provide.
Primary Responsibilities Include
* Friendly and efficient check in and check out of the highest standard.
* Answering all guest enquiries.
* Providing information about the hotel and the local area to our guests.
* Supporting the rest of the Front of House team to provide an excellent welcome and departure experience for all of our guests and visitors.
Requirements
The ideal candidate has a higher degree, preferably in Tourism, Hospitality Management or Business Administration. She/he has developed at least 3 years of experience as Front Office Agent in Five-Star Hotels.
What You Bring
* Very good command of English and Italian (spoken and written)
* General knowledge of hotel departments
* Warm, genuine and approachable character
* Previous face-to-face customer service experience
* The care to deliver truly memorable experiences for our guests
* Knowledge of Opera Cloud PMS will be considered a plus
* Able to work a flexible schedule, including weekends and holidays
Applicants must have eligibility to work in Italy.
What We Offer: fixed term or open-ended contract depending on the level of experience