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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!
Field Application Engineer/After-sales Engineer
Role:
The Field Application Engineer/After-sales engineer is responsible for providing technical support with onsite activities, and remotely working with the customer or third-party service partners to solve issues of BESS devices. This involves coordinating with the EU team and HQ team to provide efficient and satisfactory service to our customers in the EU.
Key Responsibilities:
1. Management and technical skills in Field Operations:
2. Oversee technical supervision and physical work of all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
3. Focus on resolving after-sales cases to minimize downtime and optimize fault resolution times, maintaining good relationships with customers, and sharing information with relevant teams.
4. Supervise and evaluate product performance, working with the monitoring team to analyze BESS device operational data and assess performance, in collaboration with HQ and the EU Technical Team.
5. Identify technical solutions to resolve issues in collaboration with HQ, ensuring swift resolution of technical problems.
Complementary activities:
1. Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
2. Support help desk team with phone assistance and ticket management.
Skill requirements:
1. Electrical certification compliant with local laws.
2. Basic electrical tools operation skills, such as multimeter and torque wrench.
3. Ability to read electrical diagrams and relevant work/study background.
4. At least 2 years of onsite work experience, such as BESS commissioning, electrical device installation, wiring, and commissioning.
5. Proficiency in English (Listening, Speaking, Reading, and Writing), with ability to write formal manuals in English.
6. HSE and PPE Management:
7. Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE requirements.
8. Spare Parts and Resource Management:
9. Finalize the spare parts list and manage obsolescence, coordinating with the EU/HQ Tech team on compatibility of replacement components.
10. Ensure local teams and service partners have necessary resources and spare parts for operational continuity.
11. Manage mini stock with spare parts receipt, consumption records, spare parts delivery, and replenishment plans.
12. Coordinate with the Technical and Training teams to align field operations with overall service quality.
13. Collaborate with Service Country local teams (managers, technicians, service partners) for smooth execution of technical interventions and repairs.
14. Liaise with EU/HQ technical teams on technical compatibility, replacement parts, and problem resolution.
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