PWe are seeking a bbilingual Virtual Assistant /bfluent in bItalian /b and bEnglish /b to manage customer support on bweekends /b for our short-term rental business. This is a bremote /b position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations. /ppbr/ppThe brole /b involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential. /ppbr/ppThe bgoal /b is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates. /ppbr/ppbSchedule /b: /ppEvery Saturday and Sunday /ppFrom 9:00 a.m. to 11:00 p.m. (CET) /ppbr/ppbKey Responsibilities /b /pulliManage guest messages via PMS and WhatsApp /liliAssist guests during check-in and check-out processes /liliRespond promptly and professionally to guest inquiries /liliFollow established procedures and communication templates /liliEnsure a smooth and positive guest experience /li /ulpbr/ppbRequired Skills Expertise /b /pulliCustomer Support /liliHospitality Tourism /liliShort-Term Rental Operations /liliFluency in bItalian and English /b (written and spoken) /liliExcellent communication and time management skills /liliStrong familiarity with digital tools and online platforms /liliAbility to work independently in a bfull-remote environment /b /li /ulpbr/ppbApply now! /b /p