PRINICPLE RESPONSIBILITIES
Travel Design
Creation of tailor made itineraries for luxury, experiential travel in Southern Italy for travel agents, direct clients and partner DMCs. Clients are English-speaking, principally from North America and Australia.
Travel Design role will include:
- Itinerary design involving experiences and accommodation using our management software;
- Excel pricing of individual trips including application of margins, exchange rates and agency commission;
- Detailed, professional and efficient correspondence (phone & email) with clients;
- Pro-active follow ups with dormant enquiries using our CRM (direct clients, agents & tour operators)
- Assignment of all additional operational details to the Operations & Booking Department
- Coordination of client documents to agents;
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Coordination with Admin department for client invoices and payments
SECONDARY RESPONSIBILITIES
· Management of client feedback
· Creation of new experiences and product development
REQUIRED SKILLS
· Great Knowledge of Puglia region in its geography, logistics and players of the high-end tourist industry
· Fluency in both written and spoken English (C1 level)
· Full expertise of Office softwares (Word, Excel, Power Point)
· Problem-solving and pro-active attitude
· Ability to work and perform under pressure
· Excellent time management
Office Presence in Polignano a Mare
· For the months of May, June, Sept & Oct: to be available at the office everyday Mon-Fri;
· For all other months: to be available at the office 3 times a week; 2 days per week to work from home/remotely
The above criteria will remain flexible and subject to changed based on work volumes. Criteria will be discussed each semester, along with a performance review.
Holidays
Holidays are encouraged in the months of July, August, Nov and Dec and all statutory leave must be taken in the appropriate year.