Job Opportunity – Reception Manager Le Dune Piscinas – 5 Luxury Resort|Sardinia
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Role Description
We are seeking a dynamic Reception Manager to join our team on a full-time basis for the next season, from the end of April 2026 until the end of October 2026. As Reception Manager, you will be responsible for overseeing and coordinating all reception activities, ensuring that every guest receives a warm, professional, and welcoming experience. Your role includes providing guests with information, assisting with their needs during their stay, and maintaining high standards of guest service to ensure a comfortable and enjoyable experience for all visitors.
Qualifications
* Experience in guest satisfaction, customer satisfaction, and customer service
* Experience in managing receptionist duties and training staff
* Knowledge of foreign languages is required: English is mandatory, German and French highly desirable
* Bachelor's degree in Hospitality Management
* Experience in luxury hospitality industry
Role Objectives
* Manages guest check-in and check-out, ensuring an efficient and pleasant process
* Responds to guest questions and requests
* Handles guest complaints, attempting to resolve problems in a timely and satisfactory manner
* Creates a positive and welcoming atmosphere for guests
* Supervises and trains front desk staff, ensuring that they provide high quality service
* Creates and assigns shifts, ensuring adequate service coverage
* Monitors staff performance and provides constructive feedback
* Oversees the booking office and assists their operators with daily duties
* Is responsible for the hotel's payments and, therefore, manages and verifies them and carries out the daily cash closing, ensuring accuracy and compliance with procedures
Key skills and competencies
* Excellent communication and public interaction skills
* Strong customer service orientation and problem-solving skills
* Leadership, organizational and management skills
* Ability to work in a team and under pressure
* Knowledge of Rooms management and service in the luxury segment
Minimum requirements
* Flexibility to work evenings, weekends, and holidays
* Minimum 2 years' experience in the role
* High school diploma; degree in Hospitality Management preferred
We Offer
* Accommodation is provided for the entire duration of the season
* At the end of the season, the employment relationship may be extended to the closing period, with booking activities to be carried out at the company's registered office or another location to be determined
* Opportunity to grow professionally in a luxury resort environment
Salary commensurate with experience and level of expertise.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitality
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