Front End Betting Customer Care Operator
We are the Lottomatica Group, a leader in the regulated gaming sector in Italy and one of the largest operators in Europe, covering all areas of activity: sports betting, online gaming, and entertainment machines. We offer our customers safe and high-quality gaming experiences through all channels, placing responsibility and sustainability at the core of our business. Being part of Lottomatica means more than just joining a company; it means contributing to a large and responsible entrepreneurial project.
We are looking for a temporary position within our Front End Betting Customer Care department with a focus on managing operational processes related to Level 1 support (Front Office).
Requirements:
* CRM systems management (ticketing);
* Management of the main Office suite applications (Excel, Outlook, Power Point, Word, etc.);
* Basic knowledge of the main hardware (e.g. printers, PCs, TVs, decoders, etc.);
* Basic knowledge of operating systems (e.g. Windows 7/8/10/11);
* Experience in using remote connection software (Teamviewer, Supremo, etc.);
* Basic knowledge of LAN network configuration (IP, DNS, Gateway, Subnet Mask, etc.).
Main activities:
* Provide first-level technical support on the systems used by the network;
* Analyze and manage requests received from the network through different channels;
* Track assistance interventions on specific company software (ticketing systems);
* Use of PC remote control systems;
* Querying and analysis of bank statements and accounting reports.
The following are considered preferential requirements:
* Diploma in scientific technical disciplines;
* One or more years of experience in the IT field and in the role of 1st level Help Desk operator;
* Excellent problem-solving skills;
* Stress management;
* Good knowledge and experience in using the Office package;
* Ability to work in a team;
* Availability to work evening and weekend shifts is required.
What you will find at Lottomatica:
* The opportunity to work in the largest betting and gaming company in Italy and one of the largest in the world;
* Work in a dynamic environment and enhance your skills while acquiring new ones;
* The challenge of providing impactful solutions for large organizations and having a direct impact on their employees;
* The chance to participate in charity, legality, and responsibility projects through involvement in the Lottomatica Foundation;
* A well-defined corporate DNA model where Inclusion, Value of Diversity, Excellence, and Collaboration are the pillars;
* Being part of the world's number one company in the industry for ESG commitment;
What we offer:
* Fixed-term contract and hybrid work opportunities;
* Company laptop;
* Continuous training on hard and soft skills;
* Annual gross salary commensurate with experience.
Work activity takes place on-site, in shifts covering service hours from 9:00 AM to 10:00 PM, Monday to Sunday, including holidays.
Lottomatica implements a policy that guarantees equal opportunities and promotes diversity and inclusion, against all forms of discrimination. At Lottomatica, we believe that every person is unique, and we consider diversity as a source of personal and organizational enrichment. We are committed every day to ensuring that our environment is open, safe, and inclusive, where everyone can fully be themselves, regardless of gender, religion, sex, age, ethnicity, nationality, disability, marital status, or sexual orientation.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Entertainment Providers
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