Primary responsibilities for this position include, but are not limited to, the following:•Provides a single point of technical contact to assigned External Partners (ExP's), impacted Manufacturing Division sites and Commercialization.•Data analysis, investigation support, support for manufacturing, risk assessments and other initiatives with the ExPs. •Provides on-going support to External Partners to resolve manufacturing issues and develops plans to meet capacity needs.•Troubleshooting sterile drug product processing technologies and equipment such as formulation, filling vials/syringes/devices, lyophilization, inspection, and transportation. •Functions independently or with minimal guidance when providing leadership, support, and oversight on all technical matters pertaining to the external partners. •Execute and/or support Process Improvements, Investigations and Change Control; Implements opportunities for improvement utilizing MPS (Merck Production Systems) tools. Ensures optimum production runs, identifies constraints and non-conformances and troubleshoots to resolve complex issues in production systems. •Technical support and resolution on quality issues such as Deviations, Product Complaints and Product Release. Responsible for the technical aspects of fact finding around quality and supply investigations.•Ensures product robustness and monitors the performance of product performance at External Partners (e.g. process parameters, critical quality attributes and equipment/module(s)/unit operation(s) performance during manufacturing and cleaning). This includes monitoring performance via Product Health Index (PHI), CPV, PPM where applicable. •Together with the Tier 2 team (Operations, Quality, Technology), oEstablishes a calibrated technical oversight approach based on the product type as well as the capabilities and technical competence of the external partner while complying with all divisional policies, guidelines and proceduresoParticipates in periodic Business and Relationship Review Meetings (as appropriate) with strategic partners.•Any other duties as assigned by the Supervisor.
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