Paparto is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. aparto opened the first Italian property - aparto Milan Giovenale and aparto Milan Ripamonti; and we are going to open the third brand new Italian aparto property : aparto Milan Durando. It’s a really exciting and inspiring new employment opportunity and the great chance to be part of a unique professional experience at the same time. aparto believes in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents, and our business partners. We aim to provide safe, fun places to live and work. /ppResponsibilities /ppbRole Profile /b /ppBased in the third Milan aparto Student Housing property (aparto Milan Durando), the General Manager is a critical role for the success of our residences. You’ll manage the operations team (front desk and housekeeping) to ensure the building is kept in superb condition. You will work with the facilities team to ensure health and safety and fire compliant tasks are met on daily and monthly schedules. You will assist in organising the preventative maintenance schedule and report any defects to the Facility Manager. As General Manager, you will lead meetings reporting on finance, sales, commercial, operations and quality. It is expected that you can also complete general administrative tasks mandatory for the actual Italian regulations about hospitality. You will manage the overall property teams to coordinate all functions essential to delivering first-class service to our student residents, including maintenance, cleaning, front-desk and security through a mix of directly employed staff and external contractors. You will also work closely with other General Managers and teams across the portfolio. /pulliTrain and guide the Assistant General Manager to support you in all the main activities and duties. /liliTake responsibility for the day-to-day running of the building, ensuring it is clean and safe. /liliProvide effective leadership to ensure key objectives are met. /liliCoordinate the facilities team. /liliEnsure all invoices are processed in good time with effective codes and within approved budget. /liliProcess statutory and regulatory compliance including fire, water, HS and other relevant audit areas. /liliEnsure maintenance is delivered in line with defined timeframes. /liliAssist with debt management and interact with students respectfully. /liliResponsible for the rota and work scheduling of the facilities team. /liliAssist with building management for smooth operations during student arrivals, departures, summer turnarounds and refurbishment programmes. /liliUnderstand HR issues and ensure they are dealt with or escalated professionally. /liliEnsure all work is carried out within company guidelines and policies. /liliResolve any student complaints. /liliEnsure correct training is carried out where necessary. /liliMaintain overall building appearance and condition. /liliOverall responsibility for summer clean and maintenance programme delivery. /liliTravel to other aparto buildings to complete audits. /liliEnsure a warm, welcoming environment for students, parents, and visitors. /liliAssist in ensuring your site is a safe environment in which to live and work. /liliReview reports on debt, income, and general occupancy. /li /ulpQualifications /ppbPerson Specification /b /pulliExperience of delivering excellent customer service. /liliA good working understanding of tenancy management and housing legislation. /liliA good handle on sales and marketing with a proven track record of results. /liliAbility to write reports and present performance indicators. /liliStrong IT skills transferable to in-house systems (Starrez, Peninsula etc.). /liliAble to communicate effectively with people at all levels. /liliProblem-solving skills with the ability to use own initiative. /liliRelevant student accommodation, leisure, hospitality or building management experience preferable. /liliExperience of offering pastoral care and spotting issues that affect students. /liliKnowledge of the issues surrounding students. /liliAbility to handle sensitive issues. /liliInfluencing skills and a professional outlook on challenging issues. /liliOutgoing and enthusiastic. /liliA desire to learn and to continually develop. /liliWilling to attend relevant training days / sessions. /liliEager to seek feedback and review ways to improve. /liliAble to work on own initiative. /liliPrevious hospitality / student housing experience in Italy. /li /ulpJ-18808-Ljbffr /p #J-18808-Ljbffr