At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Le informazioni riportate di seguito illustrano i requisiti del ruolo, l'esperienza richiesta ai candidati e le qualifiche associate.
Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. The Manager, Customer Service, WITS (f/m/d) will have responsibility to lead and oversee one (Team 1) of the regional Workflow & IT Solutions EMEA Customer Service teams in the EMEA Region delivering end‐to‐end complex solution installations and transition to the customer Go-Live ensuring no disruption in the customer satisfaction. The successful candidate must demonstrate strong leadership skills, communication, problem solving and process improvement capabilities in a commercial environment.
Lead, mentor, and develop a team of Specialists across Hardware, Application Workflow, and Clinical IT domains for seamless integration of all solution components..
Plan and monitor resource allocation and workload distribution to ensure efficient execution of multiple parallel installations and support, mitigating risks and resolving issues.
Track performance metrics, analyze operational data, and implement improvement initiatives.
Partner with Sales, Project Management, Local Service, Local Application Specialists to ensure readiness and successful project outcomes.
It will be incumbent upon him/her to contribute to immediate and effective relations through interactive communication, exchanging ideas and fostering an environment of teamwork and mutual respect.
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field; 5+ years in solution delivery of Automation/IT services, leading complex team, preferably multicultural distributed teams across EMEA. Ability to work effectively across diverse cultures and geographies with proven experience with complex installations (integrations, networking, security, data migration) and customer support operations. ISO 27001) and EMEA data/privacy regulations (e.g., Fluency in English and Italian; Additional EMEA languages (e.g., German, French, Italian, Spanish) are advantageous.
This role is REMOTE based in Italy. Willingness to travel across the installation assigned (up to 50-70%, depending on portfolio and go‐live schedules). xjrgpwk
#We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.