Ph3Job Description /h3 h3Position Summary /h3pThe Hotel Manager will act as a strategic business partner to the General Manager, overseeing the daily operations and ensuring that every aspect of the guest journey reflects the resort’s commitment to excellence. /p pThis leadership role combines operational oversight, team development, and a sharp business mindset. The successful candidate will serve as an ambassador of the brand’s values, fostering a culture of passion, precision, and personalized service. /p h3Key Responsibilities /h3 h3Operational Leadership /h3 ul liOversee and coordinate the daily operations of all departments, including Rooms Division, Food Beverage, Spa, Engineering, and Guest Experience. /li liGuarantee the seamless execution of guest services and the delivery of exceptional experiences across all touchpoints. /li liEnsure that all brand standards, service protocols, and quality guidelines are consistently maintained. /li liAct as “Manager on Duty” during peak operations or in the absence of the General Manager. /li /ul h3People Culture /h3 ul liLead, inspire, and coach department heads to achieve operational excellence and a culture of genuine hospitality. /li liPromote continuous learning, internal mobility, and talent retention initiatives. /li liConduct regular departmental meetings to align goals, monitor performance, and encourage cross-functional collaboration. /li liUphold an inclusive, respectful, and engaging work environment. /li /ul h3Financial Business Performance /h3 ul liSupport the General Manager in developing and monitoring budgets, forecasts, and operational KPIs. /li liIdentify opportunities to enhance efficiency, optimize costs, and maximize profitability without compromising guest satisfaction. /li liAnalyze performance metrics and develop action plans to achieve financial and service excellence targets. /li /ul h3Guest Experience Brand Representation /h3 ul liPersonally engage with guests, ensuring their expectations are not only met but exceeded. /li liHandle high-level guest feedback and implement continuous improvement strategies. /li liRepresent the property with professionalism and integrity at events, media engagements, and community activities. /li /ul h3Compliance Sustainability /h3 ul liEnsure adherence to health, safety, and environmental regulations. /li liSupport the implementation of sustainability initiatives aligned with the company’s ESG commitments. /li /ul h3Candidate Profile /h3 h3Education Experience /h3 ul liUniversity degree in Hospitality Management, Business Administration, or related field. /li liMinimum of 5–7 years of progressive leadership experience in luxury hospitality, preferably within a resort environment. /li liProven track record in operational leadership, guest relations, and financial management. /li /ul h3Skills Competencies /h3 ul liExceptional leadership and interpersonal skills, with the ability to motivate large multicultural teams. /li liStrong strategic and analytical thinking combined with meticulous attention to detail. /li liExcellent command of Italian and English; proficiency in additional languages (German, French, or Spanish) is an advantage. /li liHigh level of emotional intelligence, diplomacy, and discretion. /li liProficiency in PMS systems (Opera Cloud or similar) and MS Office Suite. /li /ul h3Check Your Resume for Match /h3 pUpload your resume and our tool will compare it to the requirements for this job like recruiters do. /p /p #J-18808-Ljbffr