CRM Specialist / Software Developer – Microsoft Dynamics 365, Vicenza
Vicenza, Italy
Location: Marano Vicentino
Working hours: Flexible (8:00-17:00 / 8:30–17:30) – 1-hour lunch break
Smartworking: 1 day a week after initial training
Cafeteria: Available on-site
We are seeking a technology enthusiast with a focus on innovation to support the transition and implementation of Microsoft Dynamics 365 CRM within our group. The candidate will join a young, cohesive, and dynamic team, playing a key role in digital transformation of our business systems.
1. Implement and configure Microsoft Dynamics 365, customizing it to meet business needs
2. Conduct software analysis, data migration from the current internally developed CRM system
3. Perform testing, debugging, update, and maintain technical documentation
4. Coordinate with the headquarters and group subsidiaries (weekly and monthly meetings)
5. Second-level technical support: diagnose and resolve issues, manage support tickets
6. Manage IT projects related to business applications (e.g., ERP JGalileo – user support, no development)
7. Develop and implement Qlik Sense for data analysis and visualization (data analytics, dashboards, reports)
8. Future plans include training internal users on the new CRM system
9. Minimum 1.5 years of experience in the IT field
10. Essential knowledge of Microsoft Dynamics 365
11. Cross-disciplinary software skills: analysis, development (languages to be defined), support
12. Good command of English (level B2) for international coordination
13. Diploma in computer science or related field
14. Excellent communication skills, flexibility, adaptability to evolving environments
15. Teamwork attitude and autonomous priority management
16. Opportunity to join a solid and structured organization undergoing digital evolution
17. Professional growth prospects with increasing responsibilities
18. Initial CRM training provided by the technical partner; thereafter, you will become a reference point internally
19. Stimulating environment and collaborative team
20. Option to use the company cafeteria or partner restaurant
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