Responsibility: 1. Technical Support and Problem-Solving - Apply biological, medical, and related expertise to provide technical support for distributors and end-users, resolving issues related to reagent usage (e.G., operation, result analysis, compatibility, etc.). - Assist customers in optimizing reagent performance to ensure efficient and accurate laboratory workflows. 2. Product Promotion and Customer Engagement - Represent Snibe at regional trade shows, academic conferences, and industry events, engaging with clients and potential customers to showcase the technical advantages and applications of Snibe’s reagent portfolio. - Conduct product demonstrations and technical presentations to increase customer awareness and confidence in Snibe’s reagent offerings. 3. Sales Support and Market Expansion - Collaborate with sales and marketing teams to drive reagent adoption and growth, participate in product testing, gather user feedback, and contribute to promotional strategies. - Provide technical insights to support the sales team in achieving targets, addressing customer needs from a scientific perspective. 4. Customer Training and Capability Development - Deliver training sessions to distributors and end-users on reagent products, including product knowledge, laboratory operation protocols, and troubleshooting techniques. - Design and implement tailored training programs to ensure customers gain proficiency in reagent usage. 5. Technical Documentation and Information Management - Develop and update technical documentation and training materials related to reagent products, ensuring accuracy and clarity. - Record and track customer feedback and issue resolution progress, providing data-driven insights for product improvements. Requirements: Bachelor degree or above in Clinical medicine, Biotech, Pharmacy or other related subject, master degree would be more preferred; Minimum5 years experience worked in IVD Application area, like immunology, biochemistry or molecular, immunology will be preferred; Able touse English as working language; Good communication skills and hard working.