Senior Manager - APJC, Global Corporate Employee Relations (GCER)Job ID: 10387193 | Amazon Web Services Singapore Private LimitedAmazon is seeking an experienced Senior Manager to lead our Global Corporate Employee Relations (GCER) team across the Asia Pacific, Japan, and China (APJC) region. This role is critical to Amazon's mission of becoming "Earth's Best Employer" by proactively managing employee relations risks and fostering positive employee experiences across our diverse APJC markets.Reporting to the Senior Manager, Employee Relations, this senior leader will oversee and drive strategic initiatives across seven Amazon business lines in the APJC region.Responsibilities
Develop and execute comprehensive employee relations strategies that foster positive workplace environments across APJC countries, with particular focus on Korea, Japan, Indonesia, and VietnamLead assessments and proactive employee relations strategiesPartner with business leaders, legal teams, regional People eXperience and Technology (PXT) teams, and where applicable, employee representatives to build constructive relationships and address potential concerns proactivelyDrive the development and implementation of Response Plans for all APJC countriesOversee Employee Representative Body (ERB) program operations across the region
Team Leadership & Development
Manage and develop regional Employee Relations ManagersProvide strategic guidance and mentorship to direct reports on complex employee relations casesBuild capability within the local PXT and wider GCER team through training, coaching, and knowledge sharing initiativesCollaborate with GCER leadership to ensure consistent global standards while adapting to local market requirements
Regional Program Management
Oversee the design and delivery of region-specific employee relations training programsLead cross-functional initiatives supporting business expansion and new market entryManage relationships with external consultants and legal advisorsDrive standardization of employee change processes across APJC marketsCoordinate with Americas and EMEA GCER teams to share best practices and maintain global consistencyBuild and maintain effective working relationships with all workplace stakeholders to support positive employee experiencesFacilitate constructive dialogue between management and employees to support business objectives while addressing workforce needs
Stakeholder Engagement & Communication
Support the wider PXT team to build and maintain relationships with government officials, labor departments, and regulatory bodies across APJC as requiredPartner with business leaders to provide strategic counsel on employee relations mattersCollaborate with Legal, Public Policy, and Communications teams on sensitive Employee relations issuesRepresent Amazon's interests in employee-related forums and industry associations
Analytics & Reporting
Analyze regional employee relations trends, metrics, and sentiment data to inform strategic decisionsProvide regular reporting to GCER Director and senior leadership on regional risk assessmentsUtilize predictive analytics tools to identify emerging employee relations risksDrive continuous improvement initiatives based on data insights and regional feedback
Working Conditions & Travel
Travel required (30-40%) across APJC regionOccasional travel to Seattle and other global Amazon locationsFlexibility to work across multiple time zones and respond to urgent situationsSome evening and weekend work may be required during critical situations
Success Metrics
Reduction in employee relations incidents and escalations across APJC regionSuccessful implementation of strategic plans in all countriesEmployee sentiment improvements in key risk areasTeam development and retention metricsStakeholder satisfaction scores from business partnersCompliance with local employee regulations and Amazon policies
Basic Qualifications
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization5+ years of people management, including 2+ years as a manager of managersBachelor's degree in Human Resources, Human Resources Management, Employee Relations, Business/Management, Psychology, or a related field12+ years of progressive experience in employee relations or human resourcesDemonstrated experience managing employee relations in multiple APJC countriesDemonstrated experience managing complex employee relations matters with a balanced, solutions‐oriented approachExperience building positive workplace relationships across diverse cultural and regulatory environments within Asia PacificDeep understanding of employment laws and regulations across key APJC marketsStrong analytical skills with experience using HR analytics and sentiment tracking toolsProficiency in case management systems and employee relations databasesExceptional strategic thinking and problem‐solving abilitiesStrong crisis management and decision‐making skills under pressureAbility to influence and advise senior executives without direct authorityDemonstrated ability to "look around corners" and anticipate potential issues
Preferred Qualifications
Experience working in technology, e-commerce, or logistics industriesMultilingual capabilities (English required; Mandarin, Japanese, Korean, or other APJC languages preferred)Previous experience with Amazon or other large multinational corporationsBackground in change management and organizational developmentExperience with employee relations in high‐growth or rapidly changing business environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr