Located in the heart of the Tuscan countryside, Borgo Santo Pietro is a 5-star luxury boutique hotel that includes: “Saporium”, a Gourmet Restaurant, and “Trattoria sull’ Albero”, a restaurant with typical Tuscan cuisine revisited with home-grown products, a holistic spa, a range of organic skincare products, a Satori custom yacht and an extensive farm
We are looking for a Deputy Hotel Manager who will be responsible for assisting and deputising for the manager in all processes related to the day to day running of the hotel.
Key responsibilities:
* Deputising for and assisting the Manager to manage all aspects of the hotel, including occupancy, food and beverage and events/banqueting
* Assist the Manager to manage sales and marketing, housekeeping, front desk (reception and concierge), food and beverage, Chef/kitchen, leisure, human resources, accounts
* Maintaining high standards of service quality
* Assist the Manager in ensuring sufficient team members at all times and within agreed budgets
* Quality control of all aspects including hygiene and health and safety
* Contribute to training and development of the hotel team
* Understand all aspects of hotel services and management and to assist the Manager to train the hotel team to enable them to confidently deal with customer queries etc
* Manage customers’ expectations and resolve with all queries
Day to day responsibilities:
* Deputising for and assisting the Manager to manage the day to day running of the hotel and its services
* Assist the Manager to manage and co-ordinate with other department heads
* Quality management of hotel services
* Deputising for and assisting the Manager to investigate and resolve customer complaints
* Supervise, manage and direct the overall performance of the hotel team
* Assist the Manager in recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all hotel team members to ensure targets are met
* Maintaining accurate records and accounts as required and reporting as agreed
* Set an example for team members of commitment, work ethic and behaviour
* Responsibly use resources and control expenses to operate within budgetary controls
* Adhere to all organisation policies and procedures
Requirements:
* Hospitality degree or similar
* Fluency in English and Italian
* Minimum 3 years of experience in this type of job role
* Good understanding and proven ability of the hotel business and management
* Leadership with ability to assist in driving and developing a hotel team
* Excellent analytical, interpersonal, organisational and communication skills
* Ability to work under pressure
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