In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Senior Data Center Critical Environment Technician (CET IV). Microsoft’s Cloud Operations & Innovation (COI) is the engine that powers our cloud services. As a COI Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, COI is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in COI and be at the forefront of the action! COICareers Responsibilities: As a successful Critical Environment Technician, your success is measured by: - Learn, Live, and Coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success. - Empower a culture of safety and security in global datacenter operations by complying with COI’s safety programs and policies and completing required compliance knowledge assessments. - Develop positive working relationships with internal teams and external stakeholders. As a successful Critical Environment Technician, your day-to-day work will include: - Operates and maintains all critical environments systems and equipment in the data center. - Ensure safety and security policies along with facility processes and procedures are followed to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements. - Monitor, document, and maintain accurate data in the performance of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center. - Lead in the troubleshooting of facility and rack-level events. - Plan and perform rack installations, rack decommissioning, equipment/facility readings, and critical infrastructure operations and maintenance activities. - Provide reporting for key performance indicators, telemetry information, and facility data to leadership and other required stakeholders. - Escort contractors, sub-contractors, vendors, and service providers on site, ensuring that all work performed is in accordance with standard practices, procedures, federal/local legislation, and municipal codes. - Support operations and maintenance of the data center through channels such as work order ticketing systems, Computerized Maintenance Management System (CMMS), root cause analysis, change management processes, documentation and upkeep of procedures and building management systems. - Respond to emergencies and critical issues as necessary, involving all relevant team members to work towards complete incident mitigation. - Coordinate troubleshooting and documentation of technical issues. Escalate as appropriate and ensure issue resolution. - Provide support to projects and construction activities on site as required. Process method of statement procedure (MSP) documents. Coordinate work activities with contractors. Perform inspections of equipment, participate in testing and commissioning activities. - Plan and coordinate schedules. Develop scope of project work. - Develop methods of operating procedure (MOPs) and standard operating procedures (SOPs) for site equipment and systems as needed to ensure safe and reliable execution. Qualifications: Required Qualifications: - High School Diploma or equivalent. - Proven mission critical services work/applied learning experience (e.g., high availability assembly / manufacturing / critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) While not required, we also look for the following Preferred Qualifications: - Associate degree or technical trade certification (e.g., military, trade school), or higher education. - Professional licenses and certifications in related fields or areas of study. - Basic working knowledge of Data Center Environments (e.g., Power Redundancy, PDUs, Cooling, etc.). - Able to communicate effectively. - Proficient in written and oral English communication to support regional and global teams. - Desire to learn, grow, and develop new technical skills. Physical Conditions and Work Environment: - Flexibility to work non-standard business hours that may include nig