Overview
We are looking for an engaged Retail Training Coordinator to join our Retail Training, Excellence & Performance Department, in our Global HQ in Milan, Italy.
Your Impact
As a Retail Training Coordinator, you will design, implement, and facilitate omnichannel training programs across all retail levels, with a strong focus on Customer Experience and coordination of training initiatives for the other retail function (eg. Clienteling, Operations).
Activities
Customer Experience focus
* Act as a key driver in embedding a customer-first mindset across retail teams, ensuring that all training initiatives reflect and elevate the Moncler client experience
* Lead the design, global coordination and rollout of training programs focused on Customer Experience
* Collaborate closely with the Retail Excellence team to analyse Mystery Shopping results, NPS feedback, and other performance metrics, translating them into actionable and tailored training initiatives
* Develop and deploy targeted learning modules aimed at enhancing client engagement, personalization strategies, selling ceremony excellence, and service recovery practices
Global Training Program Management & Facilitation
* Support other retail function such as operations, clienteling, aftersales in creating compelling and effective training initiatives
* Design and implement Train the Trainer (TTT) frameworks to empower and certify local trainers, guaranteeing a consistent and elevated standard of training delivery worldwide
* Serve as a strategic partner to local training teams, providing support in adapting content to cultural and operational contexts while safeguarding global consistency
Project Management & Rollout Execution
* Manage training calendars, global content distribution, and rollout timelines across markets, ensuring seamless execution and brand integrity
* Oversee training-related budgets, resources, and external partnerships in line with strategic business objectives
* Monitor results and act with the aim to support the business
* If needed being able to directly deliver specific training on product/customer experience/selling techniques to support the regional counterparts
Qualifications
* 5/6 years of experience in Retail Training, including at least 3 years of in-store experience in structured Fashion Luxury/Retail/Hospitality companies
* A customer-centric mindset and the ability to translate business goals into impactful learning solutions
* Experience working in a fast-paced, dynamic environment with cross-functional and multicultural teams
* Strong organizational, communication, and stakeholder management abilities
* Fluency in English; additional languages are a plus
We Would Appreciate a Person Who Is
* Highly organized and capable of effectively managing multiple tasks simultaneously
* Structured and proactive, demonstrating an independent work attitude
* Cooperative and flexible who can communicate effectively with all levels of internal and external stakeholders
How To Apply?
To apply for this position, follow directions through this posting or visit our website and submit your application through our Careers Website. When applying, please attach your CV and any other relevant supporting documents.
Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Human Resources
* Industries
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