Onsite level 2 IT support for your users in hardware and software problems - Italy - Rosignano - Professionals - Full-time — Your Benefits —: - Buddy program- Extensive paid training- Extra hours compensation- Flat hierarchies- Internal career development- International environment- Meal voucher- Onboarding programYour skills: - Previous experience in 2nd Level IT Support - Familiar with ticketing systems - Experience troubleshooting in Windows 10 Environment - Good English Your Tasks: You are directly onsite with our customers and working on incoming tickets of your users: - Setting up PC workplaces - Installations, migrations and rollouts - User administration via Active Directory - User support with MS Office, Windows and other software issues - You are exciting your users with creative solutions and a service-orientated approach Be part of us: Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.