Job TitleMarketing Customer Support Representative (Italian & English)LocationLisbon, Portugal (On-site)Start Date29 January 2026Working HoursInitial Schedule (Phase 1):
Tutte le competenze, le qualifiche e l'esperienza necessarie per un candidato di successo sono elencate nella seguente descrizione. Monday to SundayOperating hours: 07:00 – 19:00Rotative shifts: 07:00 – 16:0010:00 – 19:00 Later Phase (TBC by client): 24/7 Rotative Shifts2 Rotative Days Off Languages Required Italian: C1 / Native levelEnglish: B2 level or higher Role OverviewYou will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels.This position requires strong communication skills, problem‐solving abilities, and a customer‐centric mindset.Key Responsibilities Actively contribute to initiatives that improve service quality and overall user experienceHandle end-to-end product troubleshooting and advertiser supportManage case volumes across email and chat channelsOwn customer queries and drive resolution by collaborating with internal Product Operations and Engineering teamsResolve generic, technical, and product‐related issuesEnsure high Customer Satisfaction (CSAT) by providing timely updates and clear communicationMaintain adherence to service level agreements (SLAs) and productivity targetsPartner with internal technical specialists to educate advertisers on product features and common issues Compensation & Benefits Base Salary: €1,000 (for 14 months)Meal Allowance: €7.63 / dayHealth Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)Welcome Bonus: Paid over 12 months during the first year (conditional onRetention Premio: From December onwards, no retention bonus for Search Engine and Website Solutions projects Note: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions. xpavfwm Relocation SupportIf interested send me your English CV to email.#J-18808-Ljbffr