Technical Support Specialist
This is a technical support role that involves providing assistance to end-users with various IT-related issues. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical problems in a timely and efficient manner.
Key Responsibilities:
* Provide technical support to end-users via phone, email, or on-site visits
* Troubleshoot and resolve technical issues with desktop hardware, software, and peripherals
* Install and configure new equipment and software as needed
* Perform routine maintenance tasks to ensure optimal system performance
* Document and track technical issues and resolutions
Requirements:
* Bachelor's Degree or above in Computer Science, Information Technology, or related field
* At least 3 years of experience in IT technical support roles
* Knowledge of standard computer hardware and software
* Excellent communication and customer service skills
* Able to work independently and as part of a team
Benefits:
* Opportunity to work with cutting-edge technology
* Chance to develop and improve technical skills
* Collaborative and dynamic work environment
* Ongoing training and professional development opportunities
What We Offer:
* A competitive salary and benefits package
* The opportunity to work with a talented and dedicated team
* A dynamic and supportive work environment
* Ongoing training and professional development opportunities
About Us:
We are a global organization committed to delivering exceptional results through innovative solutions and collaborative partnerships.