YOUR LIFE ON BOARD
The Digital Assistant is the host by managing shipboard retail communication services (guest & crew internet), App and digital platform to exceed target and customer experience objectives in compliance with policies and procedures and in line with the Company’s Strategy.
DEMONSTRATE YOUR PASSION
You analyse pre-cruise data about Guest mix, and particular requirements according to the cruise itinerary.
You stimulate excitement about the digital platforms available to guests and crew throughout an enthusiastic attitude and an excellent, clear, and entertaining public speaking.
You schedule a daily Hospitality Desk (front line with guests) to assist guests and provide them with useful information about the use of connections while at sea.
You review regularly actual revenue against targets at cruise level and recommends adjustments as needed.
You review regularly guests comments and promptly suggests or takes corrective action.
You regularly conduct technical troubleshooting as instructed by IT officer or shore-side helpdesk.
GET THINGS RIGHT
You establish and maintain courteous and professional working relationships with guests and crew with the objective of building the awareness and trust on onboard digital services
You assist guests and encourages onboard revenue generation utilizing a pleasant communication, outstanding social skills and a warm, friendly and caring attitude
You apply the customer service foundation to listen to guest’s needs, focusing on guest satisfaction and recommending the best product.
You adapt quickly and remain calm when guests demand change or escalates to Sales and Marketing Manager or Administrative Director to ensure a quick and satisfactory resolution of the request.
You deliver outstanding service to guests, and acts as the ambassador of the digital services onboard.
SAFETY FIRST
You take active part in a work environment that support a successful safety culture. Is a dynamic contributor in following safety policy and procedures.
You support an effective health and safety culture proactively informing Guests on any infringement or missing application of procedures and reporting the critical situation to the Head of Department.
WHAT MAKES YOU UNIQUE
You have at least 1 year experience in retail or guest service roles working as office clerk or back office administrative or at least 1 year experience working within a customer service environment
You possess a Secondary School Diploma
You have good knowledge of Microsoft applications
As a citizen of the world, you are comfortable in communicating in English and Italian (at least B2 level) and familiar in another European Languages (French, German or Spanish) at B1/ B2 level.
Why Costa:
Welcome to a world of extraordinary adventures as a Costa crew member!
We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach and crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you.
Diversity and Inclusion:
Costa is like a world within a world. This is a place where you will always be supported, respected, and valued. We are an extraordinary melting pot of different backgrounds, experiences, ages, and cultures. Each of us brings unique insights and perspectives. Costa is a global community where everyone belongs.
Take your career to the next level. Bring your ambitions to life.
Contract type: Collective Bargaining Agreement (CCL) signed in 2020 and updated in 2023, fixed-term, full-time
Estimated time to cover the position: 2 months
Time required to submit the application: 3 minutes
Please attach your CV in English or Italian, in PDF or Word format
More info? Click here Welcome to Costa Crociere Career - Costa Crociere Careers.