Overview
Job summary
About Amazon
At Amazon, we\'re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon Operations is at the heart of the business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you\'ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world\'s greatest selection of products and services with the world\'s best customer experience.
We are seeking an Operations Manager to lead one of our Delivery Stations.
Responsibilities
* Manage an environment concerning the delivery of Amazon orders direct to customers, handling rising volume and complexity on a 24/7 basis
* Manage day-to-day relationships with multiple Delivery Service Providers (DSPs)
* Drive operational goals and metrics for the Delivery Station and communicate the vision to the team
* Present operational metrics regularly to the senior leadership team
* Problem-solve to close gaps between performance and goals
* Hire and develop top talent, including creating and executing a talent plan for the site (talent acquisition, performance and career management, learning and development, succession planning, and employee engagement)
* Collaborate with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering
Key job responsibilities
* Lead an operation for +70k packages, overseeing On-The-Road execution with DSPs and Drivers on route, and develop strategies to streamline these operations
* Lead a team of 7 managers and +200 associates, owning complex problem solving, decision-making, and escalations
* Foster a culture of safety; protect service levels and monitor and improve driver and associate performance
* Assemble the right team, define the tracking strategy, and control the operation to ensure timely and successful Last Mile delivery
A day in the life
This manager is responsible for key metrics including Safety Metrics, On-The-Road Metrics, Under-The-Roof Metrics, and Cost Metrics, including lead savings projects.
About the team
Responsible for goals in an area where the strategy may not yet be defined. Establishes workflows, SLAs, and operational excellence mechanisms at the site. Sets the standard for effective Delivery Station management and leverages industry practices and technologies. Translates business priorities and customer needs into solutions, with strong business acumen and finance collaboration for cost-benefit analyses. Brings Operations perspective to decision making and maintains broad experience across functional and technical areas related to large-scale operations.
BASIC QUALIFICATIONS
* Bachelor\'s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
* Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
* 6+ years of general experience
* Solid understanding/background in Last mile operations
* English and Spanish fluency
* 6+ years as a people manager
PREFERRED QUALIFICATIONS
* MBA
* Solid experience implementing Lean Manufacturing methodology
* 2+ years managing projects End-to-End for a specific Site/Building
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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