Key accountabilities• Act as the central point of contact for an allocated group of clients on operational matters and ensure an efficient incident management process, escalating issues in an accurate and timely manner.• Provide client support and follow up on all questions or issues until resolution, regularly informing the client of progress, notably when in-depth analysis is needed.• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.• Drive continuous improvement of processes and practices in Client Services.• Act as a communication officer.• Contribute to the client support role in projects, manage communications and client readiness, and support clients on external tests.Your profile• Strong financial background and a good knowledge/understanding of the various activities of Euronext's direct and indirect client base.• Prior relevant Client Services experience.• High standards of service delivery to clients and ability to create strong relationships.• Strong analytical and organizational skills with a problem-solving attitude.• Strong verbal communication skills both internally and externally.We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view, and we are committed to providing an environment of mutual respect.Additional InformationThis job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent the addition of more tasks or projects.
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