Sr. Risk Manager, IN Trustworthy Shopping Experience
Amazon's Perfect Order Experience (Trustworthy Orders) team works to ensure that buyers receive authentic products in the condition they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Candidates will be responsible for a wide range of duties related to the identification, investigation, and elimination of online risk while balancing seller experience.
About the Team
Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, and Amazon from fraud, counterfeit, and abuse, as well as empowering, providing world‑class support, and building loyalty. We value individual expression, encourage debate and critical thinking, and invite you to bring your true self to work every day. Only by embracing inclusivity can we deliver for our customers.
Key Job Responsibilities
- Work with WW product, science, operations, and program teams to conceptualize, launch, operate, localize, and expand Product Quality programs for India.
- Partner with Legal, PR, and Investigations to quickly handle and resolve critical and time‑sensitive challenges.
- Develop and maintain key relationships with internal and external stakeholders.
- Investigate and eliminate online risk, identify regional risk heuristics to improve speed and efficacy of treatment, and partner with regional business teams to drive initiatives that reduce defects at root cost while balancing seller friction.
- Conduct deep dives of data and create detailed, easily translated analysis, determine root causes of issues, and drive implementation of long‑term fixes.
Basic Qualifications
- 6+ years of compliance, audit, or risk management experience.
- Knowledge of Microsoft Office products and applications at an advanced level.
- Bachelor’s degree or equivalent.
Preferred Qualifications
- Master’s degree or equivalent.
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or any other legally protected status.
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