Ph3Role Description /h3 pWe are seeking a dynamic Reception Manager to join our team on a full-time basis bfor the next season, will offer a seasonal contract from May 2026 to November 2026, with the possibility of renewal at the end of the season and potential conversion to a permanent contract thereafter. /b As Reception Manager, you will be responsible for boverseeing and coordinating all reception activities /b, ensuring that every guest receives a bwarm, professional, and welcoming experience /b. Your role includes providing guests with information, assisting with their needs during their stay, and maintaining bhigh standards of guest service /b to ensure a bcomfortable and enjoyable experience /b for all visitors. /p h3Qualifications /h3 ul liExperience in guest satisfaction, customer satisfaction, and customer service /li liExperience in managing receptionist duties and training staff /li liKnowledge of foreign languages is required: English is mandatory, German and French highly desirable /li liBachelor's degree in Hospitality Management /li liExperience in luxury hospitality industry /li /ul h3Role Objectives /h3 ul liManages guest check-in and check-out, ensuring an efficient and pleasant process /li liResponds to guest questions and requests /li liHandles guest complaints, attempting to resolve problems in a timely and satisfactory manner /li liCreates a positive and welcoming atmosphere for guests, making them feel welcome and comfortable /li liSupervises and trains front desk staff, ensuring that they provide high quality service /li liCreates and assigns shifts, ensuring adequate service coverage /li liMonitors staff performance and provides constructive feedback /li liOversees the booking office and assist their operators with the daily duties /li liIs responsible for the hotel's payments and, therefore, manages and verifies them and carries out the daily cash closing, ensuring accuracy and compliance with procedures /li /ul h3Key skills and competencies /h3 ul liExcellent communication and public interaction skills /li liStrong customer service orientation and skill in problem solving /li liLeadership, organizational and management skills /li liAbility to work in a team and under pressure /li liKnowledge of Rooms management and service in the luxury segment /li /ul h3Minimum requirements /h3 ul liFlexibility to work evenings, weekends, and holidays /li liMinimum 2 years' experience in the role /li liHigh school diploma: degree in Hospitality Management preferred /li /ul h3We Offer /h3 ul liAccommodation is provided for the entire duration of the season /li liAt the end of the season, the employment relationship may be extended to the closing period, with booking activities to be carried out at the company's registered office or another location to be determined /li liOpportunity to grow professionally in a luxury resort environment /li liSalary commensurate with experience and level of expertise /li /ul /p #J-18808-Ljbffr