For our department Cabin Crew within Luxair Airlines, we are looking for a (an) :
Cabin Crew Member (m / f / x)
* Perform all duties related to the safety and security of our passengers and flight during normal, abnormal and emergency operations.
* Ensure effective communication between cabin crew members and flight crew members according to the applicable instructions for common language and terminology.
* Provide appropriate assistance to all types of special category passengers.
* Provide appropriate first aid measures to all types of medical emergencies whether still on ground or inflight.
* Keep updated with all changes in regulations, documents and instructions provided by Luxair; if necessary, update changes in own manuals.
* Ensure the wellbeing of our guests according to the applicable service instructions and the commercial communication guidelines in force.
* Act according to the current applicable regulations, instructions and take the necessary responsibilities when involved in the process of In-flight Sales on LUXAIR flights.
* Keep familiar with all available ways / forms of reporting, and communicate issues that occurred while on duty, be it irregularities, feedback, suggestions etc.
Required profile :
Minimum required criteria :
* Have a secondary education diploma (Bac) or equivalent.
* Possess a swimming and / or rescue certificate.
* Be at least 18 years old and fit for flights.
* Accept to work according to irregular schedules and during the weekend.
* Accept layover at the Outstations.
* Provide basic knowledge in standard office applications.
* Be customer oriented, have a smart appearance and respect the internal uniform dress code.
* Show good communication skills in English, French and German (spoken & written).
* Attend and pass successfully mandatory initial & recurrent training according to the area of activity.
Desired or to be acquired criteria :
* Refer to the training table.
* Have an excellent sense of customer contact and be highly service-oriented.
* Have a basic knowledge of Luxembourgish.
* Demonstrate the ability to communicate at all levels, both inside and outside the company.
* Show user skills in tools used in the department.
* Be responsible, dynamic, team-oriented and able to deal with stress.
The ideal candidate :
* Knowledge of any other language is considered a major asset to this function.
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