PuPosition : /u Technical Support Specialist - Part Time /ppuLocation : /u West Palm Beach, FL /ppuJob Id : /u IT 7.25.2025 /ppbOpenings : /b 1 /ppbPosition Overview : /b /ppThe Technical Support Specialist ensures proper computer operations for end users to accomplish organizational tasks effectively and efficiently. This role involves receiving, prioritizing, documenting, and resolving end user help requests, using diagnostics and help request tracking tools, with hands-on support at the desktop level. /ppbKey Responsibilities : /b /pulliProactively monitor and support end user hardware and software needs promptly. /liliPrioritize workload to address critical issues first. /liliInstall, upgrade, and configure hardware and software. /liliAssist in testing new hardware and software before deployment. /liliConfigure, monitor, and maintain mobile security and virus protection software. /liliMaintain hardware and software inventory records. /liliInstall, configure, and troubleshoot content management systems. /liliManage web environments, including internal and external websites, ensuring security, testing, and content integrity. /liliServe as backup for VOIP phone systems, cellphones, and printers/copiers. /liliCreate and maintain user documentation for help desk support. /liliKeep equipment operational through repairs, following manufacturer instructions and procedures, and evaluating new equipment. /liliMaintain confidentiality of organizational information. /liliEnhance job knowledge through ongoing education, reading, and networking. /liliEnsure compliance with regulatory standards like HIPAA and licensing agreements. /liliParticipate in disaster preparedness planning for equipment and data security. /li /ulpbQualifications : /b /ppHigh School diploma or GED required; Bachelor’s in Computer Science or IT preferred. At least 2 years in a technology-related role, helpdesk/support experience preferred. Familiarity with Microsoft products (Azure, Office 365, SharePoint) and operating systems. Strong troubleshooting and maintenance skills. Excellent analytical, organizational, and communication skills. /ppbSkills : /b /pulliProficiency in microcomputer operations, networking, application support. /liliStrong communication skills, including phone support. /liliEffective time management and organizational skills. /li /ulpuBenefits : /u /pulli401(k) with matching /liliDental insurance /liliEmployee assistance program /liliHealth insurance and savings account /liliLife insurance /liliPaid time off /liliVision insurance /li /ulpJoin our team and make a meaningful impact on those affected by Alzheimer’s and other dementia-related conditions. /ppJ-18808-Ljbffr /p #J-18808-Ljbffr