Join to apply for the IT Workplace Operation Specialist role at MSC Mediterranean Shipping Company 1 week ago Be among the first 25 applicants Join to apply for the IT Workplace Operation Specialist role at MSC Mediterranean Shipping Company Get AI-powered advice on this job and more exclusive features. Within the Global IT Workplace Operation team and under the governance of the Modern Workplace Team Leader, the Global Workplace Operation Specialist missions within the team are: Resolve incidents escalated by local IT and Global Service Desk Track resolution of incidents and requests Administer systems, test, install and release various applications Share personal experiences of support and technical expertise with local IT and Global Service Desk through communication or knowledge base articles and documentation Interface and cooperate with Global Workplace SME team when needed, for technical incident resolution Key Responsibilities Support Microsoft Windows 11 Support core collaborative applications (Microsoft Office 365, Citrix, Printix, ...) Diagnose and resolve technical hardware and software issues Being independent on troubleshooting and finding solutions, applying them accordingly with company rules Help and advice users on appropriate action Support and train Local IT teams and Global Service Desk Identify and escalate situations requiring urgent attention Track and route incidents and requests Document resolutions process and procedure (How to...) Following tickets with third-party vendors (Microsoft, Dell, ) Work in cooperation with the SME team (Subject Matter Expert) Follow release of applications and changes Embrace the strategy defined by the management and makes it his own Performance Skills Proven ability and commitment to high standards of customer service Understands priorities are driven by the business Language Skills: Good knowledge of spoken and written English Problem-solving, troubleshooting and analytical skills Good organizational and communication skills Technicality and passion for technology Curious and willing to learn Proven ability to work in a team environment Proactiveness Performing and autonomous Ability to deal with ambiguity Ability to develop and inspire others, positive attitude Qualifications And Experience General: 5 years in Workplace supporting environment Technical: PCs and peripherals Windows 11 Mobile Phones (iOS, Android,) Office 365 End user support Troubleshooting, optimization Intune and ServiceNow knowledge (nice to have) Has experience with asset management, following ITIL standards Printing (nice to have) What we offer We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group. Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees. Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at MSC Mediterranean Shipping Company by 2x Get notified about new Information Technology Specialist jobs in Turin, Piedmont, Italy. AVVISO MOBILITÀ VOLONTARIA ESTERNA - UFFICIO TECNICO - ISTRUTTORE AMMINISTRATIVO - COMUNE DI LOMBARDORE (TO) New Graduate - Information Technology/STEM AVVISO MOBILITÀ VOLONTARIA ESTERNA - UFFICIO TECNICO - ISTRUTTORE AMMINISTRATIVO - COMUNE DI LOMBARDORE (TO) Venaria Reale, Piedmont, Italy 2 weeks ago CONCORSO PUBBLICO A TEMPO PIENO E INDETERMINATO N. 2 POSTI DEL PROFILO DI FUNZIONARIO TECNICO- INFORMATICO SEZIONE AFAM DEL 18/01/2024 Senior Consultant IT Hardware Asset Manager Consultant – Privacy & Security Compliance (Automotive) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr