Job OverviewJoin a global team of community and player engagement professionals working at the heart of the gaming and entertainment industry. In this role, you will help shape and nurture online gaming communities, ensuring players feel heard, supported, and engaged across multiple social platforms. You will act as the voice of the player, managing interactions, moderating discussions, and transforming feedback into meaningful insights for development teams. This position offers the opportunity to work on some of the world's most exciting games, from AAA titles to indie and mobile experiences. The environment is highly collaborative, creative, and internationally diverse, with strong emphasis on community care and engagement excellence.Accountabilities
Monitor and manage incoming community interactions across platforms such as Discord, Reddit, Twitch, Instagram, Facebook, and others.Respond to player comments, questions, and feedback in a timely, professional, and engaging manner.Create and adapt social media content designed to increase engagement and strengthen community presence.Moderate conversations and enforce community guidelines to ensure a safe, inclusive, and welcoming environment.Gather, analyze, and report player feedback to support development and improve player experience.Produce regular reports on community growth, engagement metrics, and sentiment trends, providing actionable insights.Collaborate with developers and internal teams to communicate community needs and suggestions.Proactively propose initiatives to grow, energize, and support gaming communities.Maintain and update community documentation and internal guidelines when required.
Requirements
Minimum 2 years of professional experience in community management or social media management within the gaming industry.Strong passion for video games and deep understanding of gaming communities.Excellent written and verbal communication skills in English.Familiarity with major social and community platforms such as Discord, Twitch, Reddit, Instagram, and Facebook.Experience in moderating or managing active online communities, ideally within gaming.Strong understanding of social listening tools and community management best practices.Ability to analyze engagement data and translate insights into actionable improvements.Bilingual skills (English plus French, Spanish, or German) are a plus.Higher education in marketing, communications, business, or a related field is preferred.
Benefits
Fully remote role offering flexibility and strong work-life balance.Opportunity to work with globally recognized gaming studios and entertainment brands.Exposure to a wide variety of projects, including AAA games, MMOs, indie titles, and mobile games.Inclusive, diverse, and collaborative international team culture.Opportunity for freelance or employment contract depending on location and project needs.Career development within a global player engagement organization.Chance to contribute directly to shaping player experiences in major gaming communities.
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