La posizione è aperta all'interno del team di Generali Italia.
We are looking for a Service Catalogue Management Specialist capable to interact with Service Owners and Service Managers to discuss high level requirements identifying standard common approaches.
Può ottenere maggiori dettagli sulla natura di questa posizione e sui requisiti per i candidati leggendo quanto segue.
Key responsibilities of the role will include:
Manage IT Services and Service Offering leveraging on ServiceNow CSDM module
Identify and improve service pricing definition rules and related interaction with the Service Catalogue Create and maintain measure on ServiceNow used as SLA, Underpinning contract and OLAs
Produce, maintain and evolve customer reports and dashboard in PowerBi for the visibility of CTOs and Customers
Monitor the service performance leveraging on SLAs configured and the dashboard realized, managing recurrent touchpoint with Service Owners/Managers to identify areas of improvement
Our ideal candidate will meet the following requirements:
At least 2 year working experience
Italian and English working proficiency.
Other languages (German) is a plus
Soft Skills:
Ability to work in a team, managing different aspects/concepts simultaneously
Strong communication skills
High attention to detail and ability to produce high quality deliverables within tight timescales
Proactivity and adaptability
Analytical and critical thinking
Strong motivation
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